Think about the last time you searched for care. How did it make you feel?

The healthcare system is not a welcoming place. Every year, millions of patients fall through the cracks of the fragmented system, leading to poor health and wasteful spending on unnecessary care. COVID caused many doctor’s offices to close, exacerbating the fragmentation problem.

Our goal with Navigation is to simplify healthcare by making it easy to find the right care. We do this by fusing technology, data, clinical insight, and empathy in a platform that makes it easier for people to get high-quality care. We provide personalized care recommendations, connect patients to the right resources for their specific needs, and remove uncertainty around costs. We’re looking for a passionate analytical strategist to help us drive the performance of our product lines.

Why should you join us?

Hop on a rocketship: Included Health recently became the second-biggest digital health company in the US. We’re on a roll and we are still only in the early innings of our mission.
Accelerate your career: Forbes’ recently named us a Best Startup Employer, and we’ve been voted a Glassdoor Best Places to work, and a 4x Career-Launching Company by Wealthfront.
Roll up your sleeves and partner with experts with all kinds of experience: We hire for intellectual curiosity, humility, and hunger for impact. In this role you’ll get exposure across the company in many strategic projects where you’ll work closely with go-to-market leaders, finance, operations specialists, product managers, doctors, population health experts, designers and data scientists who share a singular goal: make healthcare better.
Make healthcare work for millions of people: We’re taking on healthcare head-on. End each day knowing that your work is transforming a $3.6 trillion industry and millions of people’s lives for the better.
Work from anywhere in the United States. We’re a fully distributed company and we provide the tools, culture and a monthly stipend to make your work setup work for you.

About the role:

As a Strategy and Operations Manager in our General Management department, you will be working on a wide range of complex business needs across our three expansive navigation products. You will leverage your analytical and problem solving skill set and outside-the-box thinking to deliver insightful data analysis, model out various business scenarios, define and monitor key business metrics, and address operational challenges with a quantitative approach. You will have a close pulse on the evolving needs and competitive dynamics of the navigation market, ensuring that our strategic decisions aren’t done in a vacuum.
Our team partners with senior leadership to run critical initiatives that cross-cut our organizations and deliver high impact results. You will work collaboratively with our partners across Go-to-Market, Finance, Analytics, Product, Care and Operations teams to build amazing products that deliver value for our buyers and provide a transformational healthcare experience for our patients. You collaborate and approach your work with humility, empathy, creativity, intellectual horsepower, and an enduring hunger to achieve results. Your passion for transforming healthcare motivates you to work harder and reach harder. You will be part of a small and nimble team that will help to change the way healthcare is experienced by millions of patients.

What you’ll be doing:

Monitoring and analyzing the health of the business line through dashboards and other means
Identifying key business opportunities and needs through your analysis and recommending actionable next steps
Partnering with product and operations to solve key business problems
Partnering with finance and go-to-market teams to develop business and growth plans
Leading market research and competitive analysis for your product line
Supporting product packaging and product pricing

What makes you a great fit:

Bachelor’s degree or equivalent practical experience
Passion for raising the standard of healthcare
5+ years of relevant professional experience with at least 3 of your 5+ years of experience were in management consulting, investment banking, private equity or venture capital
Outstanding analytical abilities and instincts
Operate comfortably and effectively in ambiguity
Natural ability to create effective relationships, influence, and collaborate
Excellent written and verbal communication, problem-solving and business judgment skills
Proficient in spreadsheet analysis (Excel, Google Sheets), data visualization (Looker, Tableau) and database querying (SQL)

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.