As a Strategic Customer Success Manager at ActiveCampaign, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with more than 150,000 businesses around the world. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows. We pride ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experiences to each and every brand.

What your day could consist of:

Manage ActiveCampaign’s largest customers, providing strategic guidance to set and achieve measurable outcomes with the customer on ActiveCampaign
Partner with customers and internal teams to deliver predictable outcomes and experiences
Develop shared outcomes and strategies with customers that integrate ActiveCampaign into their business
Proactively identify risks ahead of renewals and develop plans to mitigate. Be a trusted advisor to your customer by having deep product knowledge combined with industry best practices for customer’s use case
Proactively identify opportunities for expanding customer’s value on ActiveCampaign
Partner with internal teams to ensure customer needs are being met; coordinating with technical support, sales, marketing, finance, and product teams
Bring creative ideas and solutions to the team on how to improve the customer experience

What is needed:

Ideally 3+ years of experience in consulting, customer success, account management, or another client facing role
Experience working with C-Suite and executive level stakeholders of customers
Experience in the creation and execution of Quarterly Business Reviews and customer success plans with proven track record of positive results
Passionate about providing an exemplary customer experience and building lasting relationships
Demonstrated understanding and application of effective service and selling strategies
Exceptional organizational and communication skills – both verbal and written
Technical expertise, ability, and appetite to acquire knowledge of new products
Desire to serve as the voice of the customer and collect feedback to drive continuous improvement across all ActiveCampaign functional areas
Demonstrated ability to deal with rapid change and a strong team player

About ActiveCampaign:

We are a category-defining Customer Experience Automation Platform (CXA) that helps over 160,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 600+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
As one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 160,000 today to millions. We have been ranked #4 Best Place to Work on Built In Chicago in 2021, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions, and continue to be globally recognized for our employee-centric culture here.

Perks and benefits:

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:

– Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, telehealth and tele-mental health, and access to the Calm app for mediation)
– Open paid time off
– Generous 401(k) matching with no vesting
– Generous stipend to outfit your remote office
– Career growth including access to personal and professional coaching through Udemy
– Access to life coaches via Modern Health
– Cool swag

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.