We’re a small team of four that has been building tools for Shopify merchants for over two years. Our growth has been steady, and we’ve now reached a stage where we need a dedicated customer support role.

Until now, we haven’t had a full-time support position, but customer service has always been our top priority—shown by our app’s excellent ratings. We want to elevate our support even further.

As our first customer support hire, you’ll be central to our team. You’ll help us create the systems and processes that future support team members will depend on.

You’ll also have the chance to learn about other areas of the business and potentially transition into new roles later. We value initiative, and it’s easy for us to shape a role around what you can do best if it helps the company succeed.

We’re especially welcoming applicants from Morocco to support strong coverage across time zones and multilingual communication.

Key responsibilities:
– Respond to customers via live chat or email and resolve their requests
– Keep learning about our app and the Shopify ecosystem to provide better support
– Gather feedback from merchants and recommend improvements
– Take on additional tasks beyond support (e.g., researching tools, writing blog posts, or creating mockups), based on your strengths and interests

Requirements:
– Strong written and verbal communication skills
– Enjoy helping people and solving problems
– Ability to handle difficult customers (though this is uncommon)
– Willingness to discuss technical topics at a higher level
– Basic knowledge of CSS and JavaScript, with a willingness to learn more as needed
– Willingness to write technical documentation or articles
– Openness to responsibilities outside customer support (as a small startup, everyone does multiple roles)
– Availability for at least four hours of overlap with GMT+7 between 9:00 and 18:00

Preferred:
– Experience with Shopify, particularly theme development or customization
– Experience in B2B SaaS
– Knowledge of additional languages (especially French, Spanish, or Italian)
– Other startup-relevant skills (e.g., marketing, SEO, video editing, etc.)

Salary: Negotiable