We’re a small team of four people who have been building tools for Shopify merchants for over two years. Our growth has been steady, and we’ve reached a point where we now need our own dedicated customer support role.

Until now, we haven’t had a full-time support position, but customer service has always been our top priority—reflected in our app’s excellent ratings. Now we want to take our support to an even higher level.

As our first customer support team member, you will play a central role in the team. You’ll help us build systems and processes that future support hires will rely on.

You’ll also have the opportunity to learn about other parts of the business and potentially move into new roles later on. We value initiative, and it’s easy to create a new position for you if it helps the company succeed.

Applicants from Morocco are especially welcome to help ensure good time zone coverage and multilingual capabilities.

Key responsibilities:
– Communicate with customers via live chat or email and handle their requests
– Continuously learn about our app’s features and the Shopify ecosystem to support customers more effectively
– Collect feedback from merchants and suggest improvements
– Take on tasks outside of support (e.g., researching tools, writing blog posts, or creating mockups), depending on your strengths and interests

Requirements:
– Excellent written and verbal communication skills
– Enjoy working with people and solving their problems
– Ability to handle difficult customers (even if this is rare)
– Willingness to discuss technical topics at a higher level
– Basic knowledge of CSS and JavaScript, and willingness to learn more when needed
– Willingness to write technical documentation or articles
– Openness to tasks beyond customer support (we’re a small startup and everyone wears multiple hats)
– Availability for at least four hours of overlap with GMT+7 between 9:00 and 18:00

Preferred:
– Experience with Shopify, especially theme development or customization
– Experience in B2B SaaS
– Knowledge of additional languages (especially French, Spanish, or Italian)
– Other skills that are valuable in a startup (e.g., marketing, SEO, video editing, etc.)

Salary: Negotiable