We are looking for a committed, customer-oriented Customer Service Specialist to support our shipping and logistics activities. This individual will act as a main point of contact for customers, providing prompt communication, accurate shipment tracking, and effective solutions to shipping-related concerns.

Key Responsibilities

• Act as the primary contact for customer questions regarding shipments, delivery timelines, tracking details, and required documentation
• Provide timely shipment updates and address delivery issues or delays
• Work closely with operations, warehouse, and logistics teams to ensure accurate and efficient order fulfillment
• Manage customer complaints professionally and escalate complicated matters when needed
• Keep detailed and accurate records of customer communications and shipping activities
• Assist with preparing shipping paperwork, invoices, and service requests
• Ensure all activities follow company policies and shipping regulations
• Provide outstanding customer service to support high levels of customer satisfaction