The Service Operations Specialist will report to the VP of Engineering (Heartland) to help support the Services and Project Management leadership teams with pre-sales tracking and services delivery tasks.

Roles and Responsibilities:

• Assist VP of Engineering in monitoring services related reporting including:

• Services pipeline

• WIP (Work in Progress) reporting

• Proposal status and timelines for execution and delivery

• Responsible for working with internal Vendor Relations Management (VRM) team to help manage certifications

• Responsible for proposal creation and workflow (i.e. Statements of Work, Change Orders, Vendor Delivered Services, Sub-Contractor Services, etc)

• Input accurate data into COGS / SalesForce/JIRA

• Submit proposal requests to the Proposal Support Group (PSG)

• Work with the relevant teams to ensure accuracy of the SOW

• Work with the Account teams to properly forecast projects

• Responsible for working with internal teams to address Invoicing / Accounting Issues

• Document the full lifecycle of the services process and maintain updates, as needed Ensure a strong internal customer experience by maintaining a high level of communication and professionalism to the team: sales, delivery personnel, PMO, PSG, and GuidePoint Security stakeholders

• Manage staff augmentation process

• Scoping/Gathering information for client needs/requirements

• Managing the interview process with internal and client resources

• Working with internal teams to onboard resources

• Provide oversight on projects

• Any additional tasks associated with the lifecycle of subcontractors

Experience Requirements:

• At least 5 years IT, security or business-related experience

• Experience in services delivery or project management

• Security certification or project management a plus

• Experience with cybersecurity technologies is a plus

• Bachelor’s degree in a relevant discipline or equivalent experience

• Strong organizational skills

• Ability to multi-task effectively

• Comfortable working in an independent, fast paced environment

• Effective communication skills (written and verbal)

$50,000 — $200,000/year