As an experienced Service Desk Analyst, you’re ready to take your next career step – and here it is.

Webanywhere is looking for a Service Desk analyst to offer first and second line support for our products based on Drupal, Joomla and Moodle. You will work as part of a team on the Support Desk and assist customers with requests for technical support via email, telephone and the customer service portal.

Key aspects of the role

Ensure tasks assigned to you are logged and dealt with quickly and accurately. Ensure communication with customers is efficient, effective and timely. Follow up tasks logged by internal customers and colleagues promptly and within SLA. Use your IT skills, knowledge and experience to resolve customer problems and utilise their system effectively. Act as a first point of contact for minor complaints, escalating as required. Your skills and experience – essential

Support Desk experience – ideally, minimum two years. HTML and CSS in a CMS environment. Excellent communication skills. Aptitude to learn new technologies quickly. Previous experience in a fast-paced organisation. A team player. Your skills and experience – desirable

Experience of working in ITIL frameworks. Experience or working with a CRM system. Experience of working in a web design/development environment. Experience of working in the LAMP stack. Knowledge of education or learning management software systems

Salary and compensation

$70,000 — $80,000/year

Equity

0.5 – 1.0