Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Omni works with numerous clients. Qualified independent contractors provide customer support for Fortune 500 companies by handling inbound calls, responding to chat messages, and replying to emails.
You will primarily assist customers through incoming phone calls and may also respond via chat or email to help with their needs.

Schedule:
• Flexible scheduling options available
• Most work occurs on weekdays during daytime hours
• You can build a schedule that suits you

Earnings & Revenue:
• Pay varies by client, typically ranging from $14 to $20 per hour
• Earnings depend on your call status while assisting customers
• Additional incentives may be offered based on the client and performance

Required Skills for Successful Contractors:
• Excellent written and verbal communication
• Strong customer service background with proven success
• Sharp attention to detail and strong problem-solving abilities
• Friendly, empathetic, and professional communication style
• Self-driven, proactive, and resourceful
• Confident using technology, software, and computer applications

Important Information

Technology & Equipment Requirements:
• A quiet, secure workspace during work hours
• A personal computer with at least 8GB of RAM (no tablets or Chromebooks)
• A wired USB headset with a microphone
• High‑speed wired internet with a minimum of 10 Mbps download
• Windows 10 or Windows 11 (some clients may accept AppleOS)
• Up‑to‑date antivirus software
• A smartphone, Android tablet, or iPad, plus an authentication app

Work Environment Requirements:
• A quiet, distraction‑free environment
• A tidy, organized workspace

We cannot contract with individuals living in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. A criminal background check is required.

We can contract with individuals living in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming, and Puerto Rico.

Contractual Relationship:
Your relationship with Omni Interactions is that of an independent contractor. Omni does not withhold taxes from your earnings. You must agree that you are not entitled to vacation pay, sick leave, retirement benefits, Social Security, workers’ compensation, health or disability benefits, overtime, unemployment insurance, or any form of employee benefits.