Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you. Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in English, and we are looking for candidates with high proficiency. One extra language proficiency is preferred.

Responsibilities:

• Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.

• Handle customer enquiries, advice and suggestions via email or online tools.

• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.

• Handle customer complaints, special cases or ad hoc tasks.

Requirements:

• Bachelor degree or above.

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.

• High level of honesty and integrity. Proactive and meticulous.

• A sense of responsibility and team work spirit.

• Ability to work under pressure, strong communication skills and exceed beyond expectation.

• Passionate for the customer service industry and can work under different work shifts, including night shifts.

• Positive about the crypto industry.

• Personal or professional experience with cryptocurrency.

• Proficient in the English language.

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attire Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

$90,000 — $150,000/year