Minted is a design marketplace that sources creative work from independent artists around the world and sells the best designs to customers through art, home décor, and stationery. We are seeking Customer Service Representatives (CSRs) to deliver exceptional support.

CSRs use their problem-solving skills and strong communication to help customers directly across multiple channels—phone, email, and live chat. Reporting to a Customer Service Team Supervisor, CSRs must have excellent written and verbal communication skills and be comfortable working with a range of systems and technology. Minted CSRs are highly patient, empathetic, and dedicated team members whose top priority is providing the best possible customer experience. The operation runs 7 days a week, and candidates must be able to work evenings and weekends. Hours and scheduling are variable.

**Responsibilities include:**
– Answer customer calls, emails, and live chats according to Minted policies and procedures, resolving concerns by providing accurate information with empathy and professionalism
– Support customers with questions about Minted products and promotions, general order details, and help process orders and customize designs
– Identify and escalate high-priority issues that require immediate attention
– Record customer interactions clearly and accurately in the CRM, following departmental guidelines
– Use support tools and training, including the knowledge base, to respond to inquiries and ensure customer satisfaction and high service quality
– Look for ways to improve the customer experience and share ideas with Customer Service leadership
– Meet the highest possible standards, taking ownership of your Quality and Productivity KPIs

**You are:**
– Able to resolve customer concerns efficiently and prioritize multiple tasks in a fast-paced, high-volume environment
– Able to follow direction and quickly learn new procedures, processes, and products
– Open to feedback and committed to continuous improvement while working toward personal and team goals
– Comfortable with technology; eCommerce experience is a plus
– Able to reliably work a flexible/variable schedule that includes weekends, based on business needs, and follow the company attendance policy

**You have:**
– A Bachelor’s degree or equivalent customer service experience
– 1+ years of customer-facing experience (preferably with a premium brand)
– Strong written and verbal communication skills
– Strong attention to detail, good organization, and follow-through
– Experience with Salesforce or other CRM systems is a plus

**Compensation:**
Compensation for this role is based on Minted offers. Offers fall between the minimum and midpoint of the range to support continued salary growth during employment. The upper portion of the range reflects that growth and supports Minted’s commitment to long-term relationships with employees.

Minted uses a market-based pay model with four geographic tiers. Final pay is based on the candidate’s primary work location—defined as living within 60 miles of a metropolitan area:
– **Geo 2:** Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR — **$19.19/hr to $25.19/hr**
– **Geo 3:** All other U.S. metro areas — **$17.62/hr to $23.12/hr**

Salaries vary based on factors such as professional and academic experience, job responsibilities, and other business or organizational needs.

**Benefits:**
Benefits begin on the first day of each month following your initial hire date:
– Medical, Dental, and Vision
– Employer-funded Health Savings Account
– 10 Paid Holidays
– Paid Time Off and Sick Leave
– Paid Parental Leave
– Monthly Gym/Wellness Reimbursement
– 401(k) retirement plan
– Employer-funded Commuter Benefits
– Employee Discount
– Friends and Family Discount

**Disclaimer:**
We verify identity at the start of interviews to ensure fairness and security. We may withdraw candidates who misrepresent their identity, experience, or qualifications at any point in the process.

**AI Use Notice in Hiring Decisions:**
We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help evaluate job-related qualifications and improve efficiency, but all decisions include human review.

**About Minted:**
Artists shape culture—they spark conversation, build connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace supports a vibrant community of independent artists to sell and scale their work. We encourage self-expression, build community, and deliver the best visual art to a global audience.

We’re creating a new way to discover the world’s top creative talent—supporting emerging artists ready to grow, local favorites ready to expand, and established artists ready to dream bigger.

At Minted, we truly believe in the power of art. We stay on top of what’s new and happening, and we’re passionate about great design, art, and interiors. We’re present in galleries and fairs and continuously find inspiration online. We look for undiscovered talent that deserves to stand out, collaborate with artists who have something to say, and amplify their work. Minted’s art, stationery, and textiles products have reached more than 75 million homes worldwide.

Our marketplace brings exceptional independent design to customers everywhere. We understand the challenges independent artists face, and we use our resources to level the playing field by creating a platform that lets artists develop their craft and grow their businesses.

Minted is headquartered in San Francisco, CA, and currently employs 350+ full-time employees, with additional temporary workers during the holiday season. The company has raised over $300M from investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and others.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome applicants of all backgrounds, experiences, abilities, and perspectives and consider all qualified candidates in accordance with all state, local, and federal laws. Minted participates in E-Verify.

**How the Process Works:**
Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. With crowdsourcing technology, customers can vote for the designs they want to see sold, ensuring Minted offers fresh, trend-forward products continuously. Winning designs are manufactured by Minted, allowing artists worldwide to share and sell their work while Minted handles production. Since launching in 2007, the company has expanded into additional categories such as wall art, textiles, digital content, and home décor, and it supports major retailers and consumer brands through data-backed licensing and wholesale partnerships.