Teramind is building a team of top-notch senior tech support engineers. You will work hand-in-hand with engineers perform triage, cause analysis, debugging and troubleshooting of our product installations. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts.

Required skills are an in-depth knowledge of Windows and Linux, Active Directory, basic firewall knowledge, and experience with anti-virus / anti-malware software.

This is a full-time, remote position.

Responsibilities

• Address customer issues
• Work with engineers to resolve issues beyond your scope
• Improve internal documentation
• Write scripts to do log analysis

Requirements

• Excellent knowledge of Linux and Windows
• Knowledge of a scripting language such as powershell, perl, python,
• Knowledge of basic SQL statements
• Experience with firewalls
• Experience with anti-virus / anti-malware software
• Strong written and oral communication skills
• Strong technical troubleshooting and problem-solving skills

Starting at $52,000 annually