We’re hiring a full-time Customer Support Representative to provide accurate product information, educate customers, and resolve issues quickly and effectively. You’ll work directly with customers to support them, strengthen existing relationships, identify opportunities to improve the product, and help reduce churn.

This role is Monday through Friday, 9:00am to 5:00pm Eastern.

**Who we are:**
Our product supports health and wellness professionals—like massage therapists and physical therapists—by reducing paperwork, helping them stay organized, and giving them more time for clients instead of administrative tasks. We’re bootstrapped, product-led, and profitable. While we’re officially based in Toronto, everyone works remotely (and always has).

**What we’re looking for:**
We want someone customers genuinely enjoy working with. To do well in this role, you’ll need:
– Strong active listening
– A friendly, approachable communication style
– Clear and concise writing
– Critical thinking and problem-solving skills
– Compassion, empathy, and patience

**What you’ll do:**
– Respond to support requests through our ticket system (including written and video replies with your camera on), by phone, via Google Meet, and through chat
– Keep our knowledge base accurate and up to date
– Create short product videos that teach best practices
– Identify product gaps that impact customer outcomes
– Collaborate with Product and Development to ensure issues are resolved
– Find opportunities to proactively deliver customer training
– Complete quarterly customer experience projects based on your interests

**What you’ll need:**
Relevant experience includes:
– 2+ years in Customer Support or Technical Support for a software product (SaaS support experience is a plus, but not required)
– Experience building and maintaining strong customer relationships
– Experience working closely with teams such as Development, Marketing, and Product
– Experience with support tools like Zendesk, Help Scout, Intercom, or similar platforms

**Why join us:**
We genuinely care about the work we do and the difference it makes. Our mission is to reduce stress for owners of small health and wellness clinics. We want providers in our community to feel supported, stay healthy, and build long-term careers.

You’ll join a small, tight-knit support team that’s empathetic, encouraging, and truly skilled. Customers tell us this often—through CSAT results, NPS surveys, and unsolicited thank-you notes. We support our customers, and we support each other.

**Compensation:**
– Salary: $50,000 CAD
– Vacation: 11 public holidays, 15 vacation days, plus one bonus day off per month (when performance metrics are met)

**Applying:**
Email **careers@clinicsense.com** to introduce yourself and explain why you’d be a great fit. We’re especially interested in the impact you made in your previous roles.

As part of the application process, please imagine you’re a Customer Support Representative for Google and complete the tasks below:
– **Write a response to this question:** I’m using Google Sheets for my price list. I have 10 products and I want to calculate the average price. Can you show me how?
– **Record a video response** (using **https://www.loom.com**) to this question: I’m using Google Sheets for my price list. I have 10 products, and I want to sort my list from the most expensive to the least expensive. Can you show me how?
– **Write a knowledge base article:** Create a help article with step-by-step instructions for highlighting a cell in Google Sheets when the value in that cell is greater than 10.

If you’re selected, you’ll move to the second stage of the interview process: a Google Meet call to discuss your previous experience. The final stage will be an assignment that takes 30 to 45 minutes.

We look forward to reviewing your application!