SaaS Operations Chief Architect
Aurea is looking for an experienced SaaS Operations Chief Architect to join our Managed Services Delivery team. Our ideal candidate is a highly motivated, goal-oriented, team-focused technical team leader with a passion for overseeing services, processes, systems and infrastructure. This position will assume responsibility for the overall availability and performance of production services against availability and quality SLAs. They will design solutions and improvements that eliminate liabilities which could impair or degrade service or could cause outages that impact availability. They will identify root causes, single points of failure, and eliminate them through remediation solution delivery.
Job Description The SaaS Ops Chief Architect is responsible for providing seasoned and experienced end to end service ownership spanning operations, infrastructure and quality. They will assure internal processes are created and put in place for incident and service request resolution, change management, and service reliability through proper execution and documentation. This position is 100% remote.
Key Responsibilities
- Track anomalies to establish trends and prioritize remediation activities.
- Capture event and incident metrics to support service availability and quality reporting.
- Identify continual service improvement opportunities and prioritize by business value.
- Be responsible for incident remediation and prevention to senior management and business stakeholders.
- Demonstrate continual improvement in business value of operations through operational and cost efficiencies.
- Set goals for SaaS operations that relate to business objectives.
- Coordinate service upgrade, migration and maintenance activities across departments.
- Assure operations process documentation is delivered and maintained.
- Oversee operations shift coverage spanning global time zones and 24×7 service availability assurance.
- Prioritize incoming workloads by managing delivery expectations, negotiating priorities, and providing options that meet budgetary and business goals.
