Full-time Live Technical Support Representative (40 hours/week; working Saturday and Sunday required; days off Tuesday and Wednesday) — $40,000 per year plus additional benefits — Open to applicants in CA, ID, OR, TX, WA

We’re looking to expand our team with a talented new member—maybe you. If you’re a creative problem-solver who enjoys delivering excellent customer service and providing friendly, personal phone support, we’d love to hear from you. If you’re comfortable troubleshooting technical issues, enjoy helping customers, and can deliver a great support experience by phone, chat, and email, we encourage you to apply.

Porkbun is a fully remote domain registrar and is hiring multiple full-time Technical Support Representatives within the United States. Applicants must live in California, Idaho, Oregon, Texas, or Washington.

We offer more than 500 domain extensions, from .com to .pizza to .plumbing. Our user-friendly platform and competitive pricing have fueled rapid growth. Developers and tech-savvy users appreciate us, and budget-conscious customers know our low prices don’t come at the expense of support quality.

We’re confident https://porkbun.com is the best registrar, and our Trustpilot reviews reflect that. Still, even the most intuitive tools can’t solve every problem.

Typical customer requests include:
• Connecting a domain to Shopify
• Transferring a domain to Porkbun
• Troubleshooting a website that isn’t working
• Purchasing WordPress hosting
• Resolving failed payments
• Connecting hosted email with Outlook
• Curious questions like why we’re called Porkbun

You should have professional or personal experience with domains, hosting, or DNS. Strong experience in live technical support may also qualify you. We’re looking for someone with strong problem-solving skills, a willingness to learn, and experience providing customer support via email, chat, and phone.

Key qualifications:
• Ability to provide excellent real-time phone and chat support under pressure
• Strong written communication skills for professional emails
• Genuine interest in helping customers
• Strong problem-solving ability
• At least two years of experience in technical support in a helpdesk or customer-focused role
• Knowledge of domains, hosting, and DNS
• Reliable internet connection and a quiet workspace
• Willingness to work remotely
• A sense of humor for (or about) bad puns

If this position sounds like a fit, please follow the instructions below carefully. Incomplete applications will not be considered.

• Submit your resume and cover letter as separate PDF files
• Use “Technical Support Representative” as the subject of your email
• Start your email by copying, pasting, and correctly answering the questions below. A “No” to any question will disqualify you:
• Are you located in the USA and authorized to work?
• Are you located in CA, ID, OR, TX, or WA?
• Do you have at least two years of live technical support experience or experience with domains, DNS, or hosting? If yes, please specify.
• Are you available and willing to work on Saturdays and Sundays?
• You may add extra details, but your email must begin with your answers to these questions
• Send your application to careers+support@porkbun.com

This role supports expanded coverage across U.S. time zones, with a focus on handling phone and chat requests.

Schedule: Thursday to Monday, 9:00 AM–5:00 PM Pacific Time
All shifts are 8 hours and include one paid hour of breaks

Compensation: $40,000 per year plus benefits

Benefits include full individual medical, dental, and vision coverage after 90 days, as well as a Simple-IRA retirement plan with a 3% employer match after one year.

Why work at Porkbun:

We’re growing quickly in a billion-dollar industry, powered by strong referrals, effective marketing, and recognition like “Best Domain Registrar” from USA Today in 2023 and 2024. We’re the highest-rated registrar on Trustpilot, with over 400,000 active customers and nearly 3 million domains managed. Despite this growth, we remain a small team where one dedicated person can make a big difference.

Porkbun is an equal opportunity employer committed to fair and inclusive hiring practices. We value clarity, problem-solving, and friendliness. If this opportunity fits you, we look forward to receiving your application.