CRAE GROUP is one of the fastest-growing B2B service providers in Cyprus. We design, manage, and deliver a variety of IT and customer-focused services for businesses across different global industries.

Founded in 2018, we continue to grow while remaining committed to becoming a leading service provider. Our rapid expansion since our start reflects this goal. We are a young, dynamic team that enjoys working with technology and collaborating with creative, talented colleagues.

Our strongest asset is our exceptional team—its distinctive way of working helps us consistently deliver high-quality products and services.

We are currently looking for skilled Customer Support Representatives to join us remotely.

**Monthly salary range:** €1,400–€2,000 gross, plus performance bonuses, depending on experience and results.
**Work schedule:** 4 days on, 4 days off.
**Available fixed shifts (Cyprus time):** 10:00–22:00 or 22:00–10:00.

### Job Duties and Responsibilities
– Support customers via live chat and email
– Provide fast, helpful, and empathetic assistance
– Identify, assess, and resolve customer questions and concerns
– Stay informed about products, features, and promotions
– Record and escalate complex issues to the appropriate departments
– Perform initial troubleshooting for customer requests

### Qualifications and Experience
– Excellent written and spoken English
– Strong communication and teamwork skills
– Solid computer knowledge and quick typing
– Ability to work effectively in a multitasking environment
– Minimum 2 years of online customer support experience required

### Benefits
– Competitive compensation based on your skills and impact
– Opportunity to join an innovative European company and help it grow
– Monthly performance bonuses
– Flexible remote working

We look forward to reviewing your application.

*Please note:* Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.