Mom’s Meals, the leading national provider of refrigerated, home-delivered meals in the healthcare industry, is seeking upbeat, people-focused individuals to join our team as Customer Service Representatives. In this role, you’ll be one of the first friendly voices customers hear when placing meal orders. If you enjoy helping people, like talking with others, and are excited to learn and grow, this could be a great fit. We’re a mission-driven company doing meaningful work, and we’d love for you to be part of it.

The starting pay is $17.00 per hour, with weekly paychecks, PTO, and benefits available after 30 days of employment. Work hours are Monday through Friday, 9:00 AM–6:00 PM, with the possibility of overtime beginning at 7:00 AM.

Responsibilities may include, but are not limited to:
– Answering inbound and making outbound customer service calls for clients placing meal orders
– Responding to questions and providing excellent customer service
– Entering order details into the appropriate client order system
– Documenting all conversations in the client information database
– Ensuring assigned clients are contacted and have an order on file
– Contacting case managers by phone, email, and/or fax when special circumstances arise for a client
– Handling calls quickly and efficiently without making clients feel rushed

Required skills and experience:
– High school diploma or GED
– 1 year of prior customer service experience
– Basic computer skills, including the ability to learn and use software in a work or school environment
– Clear verbal communication skills
– Ability to de-escalate issues and resolve customer complaints quickly
– Experience following company policies and demonstrating core values

Preferred skills and experience:
– 1 year of call center experience
– Experience using an autodialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, and Microsoft Teams
– Experience working with HIPAA policies and procedures
– Bilingual (English/Spanish)

Physical requirements:
– Repetitive hand and/or finger motions
– Sedentary work primarily involving sitting and remaining in a stationary position for extended periods
– Visual ability to perform the job, including peripheral and depth perception, and the ability to adjust focus

Our team members also enjoy:
– Free Breakfast & Lunch
– Casual dress code
– A tiered promotion growth path starting Day 1
– Referral bonuses eligible starting Day 1
– Weekly paychecks
– PTO, 401(k), and a comprehensive benefits package

Company overview:
Since 1999, Mom’s Meals has provided home-delivered, fully prepared, refrigerated meal options directly to homes nationwide. We offer tailored nutrition solutions for seniors, patients recovering after discharge, and people managing chronic conditions, helping them meet their specific needs. If you’re passionate about others’ well-being and value community, Mom’s Meals may be the place for you. We’re a family-operated business seeking fun, compassionate, and friendly people who want to make a difference in others’ lives.

EEO:
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants will be considered for employment without regard to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.