Enova is hiring Customer Service Representatives in the following states: Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, and Wyoming.

About the role:
Enova operates multiple consumer lending brands, each designed to meet specific customer needs and product offerings. As a Customer Service Representative, you will complete a comprehensive 4-week training program focused on one brand. After training, your primary responsibility will be to provide outstanding customer service and ensure a positive experience for our customers.

Responsibilities:
– Answer incoming calls from customers and respond to their questions and service needs.
– Handle customer inquiries and requests, and thoroughly educate customers about our products and services.
– Provide high-quality support with payment processing, setting up payment plans, and other account-related tasks to ensure a positive customer experience.
– Communicate clearly and professionally with customers, coworkers, supervisors, and management.
– Keep customer account information accurate and up to date.

Requirements:
– At least one year of call center experience.
– Excellent communication skills, including the ability to conduct phone conversations and take detailed notes in computer systems.
– Strong independent problem-solving skills.
– Ability to multitask effectively, manage competing priorities, and adapt to changing situations.
– Experience de-escalating complex customer interactions, along with a motivation to exceed goals in a fast-paced, metrics-driven environment, whether working virtually or in an office setting.