Enova is hiring Customer Service Representatives in the following states: Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, and Wyoming.

**About the role:**
Enova operates several consumer lending brands, each tailored to meet specific customer needs and product offerings. As a Customer Service Representative, you will complete an intensive four-week training program focused on one brand. After training, your main responsibility will be to deliver exceptional customer service and create a positive experience for our customers.

**Responsibilities:**
– Answer incoming customer calls and address their questions and service needs.
– Manage customer requests and inquiries, and provide thorough education on our products and services.
– Deliver high-quality assistance with payment processing, setting up payment plans, and other account-related tasks to ensure a positive customer experience.
– Communicate clearly and professionally with customers, coworkers, supervisors, and leadership.
– Maintain accurate, up-to-date customer account information.

**Requirements:**
– At least one year of call center experience.
– Strong communication skills, including the ability to handle phone conversations and document detailed notes in computer systems.
– Proven ability to solve problems independently.
– Capability to multitask, manage competing priorities, and adjust to changing circumstances.
– Experience de-escalating challenging customer interactions, along with a drive to exceed goals in a fast-paced, metrics-driven environment—working either virtually or in an office.