$60k per year: $30 per hour, 40 hours per week. Our team is 100% remote and distributed worldwide. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, South Africa, the UK, and Romania. Where you live and which time zone you’re in doesn’t matter.
Your primary responsibility is to respond to customer questions and provide support for WP All Export and WP All Import. You should genuinely enjoy helping people, stay friendly even with difficult customers, and take satisfaction in turning anxious, confused, or frustrated customers into happy ones. You must be an excellent writer. Our support messages should be friendly, easy to understand, and concise.
Flexibility We’re a small team, and we try to offer everyone as much flexibility as possible. Flexibility means you can work in the morning, in the evening, both, or even late at night. It means you can take two weeks off for a trip. It also means you can wake up and decide you don’t feel like working and take the day off without needing to tell anyone.
We aim to be as asynchronous as possible. We dislike meetings, live chat, Slack, and similar tools because they create interruptions. You’ll receive a prioritized list of tasks, and we’ll do our best to give you uninterrupted focus so you can complete your work on your own schedule.
These links explain how we work:
As a remote company, we value clearly separating personal life from work. Some companies try to frame this as joining a “family,” often with regular social activities unrelated to work, like chat rooms or Zoom hangouts. We view this as emotional pressure to get people to work more. With Soflyy, you have a real family, and you can structure your work around the rest of your life, using your time however you see fit.
For many of us, that’s the main reason we’re here. If you look at www.wpallimport.com/about/
, you’ll see that many people have been working here for years. Our employee attrition rate is roughly zero, and we believe the flexibility we offer is the key reason.Responsibilities
- Answering customer support requests
- Contributing to and improving our documentation
- Collecting customer feedback and helping influence development and product roadmap decisions
- Writing concise bug reports based on support tickets when issues are caused by bugs in WP All Export or WP All Import
- Testing development versions of WP All Import and WP All Export
- Developing add-ons for WP All Import
Requirements The only thing we care about is your ability to provide excellent customer support to our clients. The more of the following you can demonstrate, the better (listed in descending order of importance):
- At least 30 hours per week of availability
- Fluent, error-free written English
- Expert-level WordPress knowledge, including extensive experience with troubleshooting, debugging, plugin development, and WordPress database structure
- At least intermediate PHP knowledge: ability to write PHP functions, work with arrays, and use our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
- Quick, hands-on learner who can rapidly get familiar with our software and learn new things about WordPress, PHP, and related technologies
- Experience with WooCommerce
- Familiarity with XML and CSV formats and XPath
- Ability to debug and troubleshoot WordPress themes and plugins by reviewing their code and database
To find out more about this job, please visit this link
