Now Hiring – Customer Support Representative
$30 per hour, 20 hours per week, with the potential for additional hours later.
Our team is fully remote and spans the globe. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, South Africa, the UK, and Romania. Your location and time zone don’t matter.
Your primary role is to help customers by responding to questions and issues related to Breakdance. You should genuinely enjoy assisting others and remain friendly and calm—even with challenging customers. You must find satisfaction in helping anxious, confused, or frustrated customers feel happy and confident again. Excellent writing skills are required. Our support responses should be warm, easy to understand, and to the point.
Flexibility
We’re a small team, and we aim to offer as much flexibility as possible. Flexibility means you can work in the mornings, evenings, both, the middle of the night—whatever fits your life. It also means you can take two weeks off for a trip. Or, if you wake up and don’t feel like working, you can take the day off without needing to notify anyone.
We strive to be highly asynchronous. We don’t hold meetings. You’ll receive a prioritized list of tasks, and we’ll do everything we can to leave you to focus and complete them in your own time.
These links explain our working style:
As a remote company, we care about keeping a clear boundary between personal life and work. Some companies describe their workplace as a “family” and add social activities that aren’t work-related—like chat rooms or Zoom hangouts—as a way to emotionally push employees into working more. We already have real families outside of work. Working with Soflyy means you can plan your work around the rest of your life and use your time however you choose.
For most of us, that’s the main reason we stay. Many team members have been here for years. Our employee turnover rate is approximately zero, and we believe the flexibility we offer is the primary cause.
Responsibilities
- Replying to customer support questions by email
- Contributing to and improving our documentation
- Collecting customer feedback and helping guide development and product roadmap decisions
- Writing clear, concise bug reports based on support tickets caused by Breakdance issues
- Testing development versions of Breakdance
Requirements
All we truly care about is your ability to provide excellent customer support to our clients. The more of the following you can check off, the better—starting with the most important:
- At least 20 hours per week available.
- Fluent written English.
- Expert-level WordPress knowledge, including extensive experience with troubleshooting, debugging, plugin development, and WordPress database structure.
- Fast, hands-on learning ability—able to quickly get familiar with our tools and keep learning about WordPress and related technologies.
- Experience with visual page/site builder plugins such as Oxygen, Elementor, Divi, Beaver Builder, Bricks, or Breakdance.
- Comfort with HTML, CSS, and JavaScript.
Apply info ->
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