Signal is looking for a Technical Support Specialist to help make private communication accessible to millions of users through our mobile and desktop applications. We’re searching for a proactive individual who is passionate about assisting users and resolving issues to ensure a smooth user experience. Signal upholds the highest standards of user privacy, which presents unique challenges, but we remain committed to our mission of secure and private communication for everyone.

Responsibilities

– Provide clear and respectful support to users across various feedback channels.
– Investigate and analyze reported issues, helping to prioritize them based on impact.
– Translate user feedback into actionable insights for the product team.
– Contribute to the upkeep of our knowledge base.
– Work with engineering teams to identify root causes and gather detailed error reports from users for troubleshooting.

About You

– Over 5 years of experience in technical support.
– Highly organized and self-motivated, with comfort using Android, iOS, Mac, Windows, and Linux.
– Enjoys learning, problem-solving, and approaching challenges with curiosity and a solutions-focused mindset.
– Excellent communication skills and empathy for users, with the ability to explain complex topics in a clear and friendly manner.
– Fluent in written English; additional languages are a plus.

What We Offer

– Fully remote work within the U.S., with support for home or coworking setups and occasional in-person team gatherings.
– As a 501(c)(3) nonprofit, our focus is on user privacy rather than financial markets, allowing us to prioritize what’s best for our users.
– Work you can feel proud of—Signal builds essential infrastructure for private digital communication, without participating in surveillance-based business models.
– Competitive hourly pay of $40–$50, depending on experience and skills.
– If converted to a full-time employee, benefits include health insurance and a 401(k) with employer match up to $20,500.
– We’re excited to meet you!

Signal Messenger is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, veteran status, or disability status.

At Signal, our culture is built on trust, respect, empathy, and transparency—both within our team and in our interactions with the world. We are committed to fostering a supportive and challenging work environment that values diverse backgrounds and perspectives, which are vital to our mission of protecting free expression and enabling secure communication globally.