We are seeking a Support Agent to join our Customer Support team and help Toggl Track and Toggl Plan users every day.

The starting salary for this role is €36,000 per year.

You can work from anywhere in the UTC 0–5 time zones.

About the team
We’re a global team of 100+ people working from over 40 countries worldwide. Every few months, we travel to meet up and spend time together. We place a great deal of trust in our team members and focus on results rather than activity. Our values drive our outcomes.

The role
As part of our Customer Support team, you will answer questions from Toggl Track and Toggl Plan users to help them get the most out of our services. You will also share feedback with our Product and Engineering teams and submit bug reports when needed.

You’ll do well in this role if you’re curious about how things work and willing to go the extra mile for Toggl customers. You must have excellent writing and interpersonal skills to maintain strong relationships with both our users and other Toggl team members. Support involves significant internal collaboration within Toggl, especially with Product, Revenue, and Engineering.

Your main responsibilities will include:
– Responding to customer questions via chat and email
– Helping improve and maintain the Toggl Track Knowledge Base
– Collaborating with other teams to ensure customer issues are resolved quickly
– Communicating customer feedback to the Product team
– Staying up to date on Toggl Track and Toggl Plan

About you
– You live in a country within the UTC 0–5 time zone range (Europe, Africa, Southwest Asia, Indian subcontinent)
– You have prior experience in a customer-facing role, ideally in a SaaS company
– You’re a team player who works with urgency and adapts well to a fast-paced, constantly changing environment
– You have excellent English communication skills, written and spoken (any additional language is a plus)
– You understand what great customer support looks like and are ready to exceed expectations for Toggl users
– You’re tech-savvy and can identify the root cause of issues before escalating to a development team

Benefits
– 24 days of paid time off per year, plus local holidays
– 4–6 weeks paid sabbatical (based on tenure)
– In-person team-building meetups (expenses covered)
– A laptop and a €2,000 budget to set up your home office
– €4,000 toward training, workshops, and conferences
– Reimbursement for a co-working membership or home internet service
– A health (physical and mental) budget of €2,000 per year