About 1Password:
Everyone has important information to protect, and doing so should be simple. More than 150,000 businesses and millions of individuals rely on 1Password for secure, effortless access to what matters most. Our mission is to build a safer, easier digital world for all, guided by values of simplicity, honesty, and a people-first approach. Join us in helping create peace of mind so everyone can stay safer online.

We’re looking for a driven Renewals Specialist to join our team. In this role, you’ll oversee the renewals process for our security software, support strong customer retention, and collaborate with our go-to-market teams to maintain long-term client relationships. The ideal candidate brings experience in sales, customer success, or account management and a passion for exceptional customer service.

This is a remote position open to candidates in Canada and the United States.

What we’re looking for:
• At least 2 years of experience in renewals, account management, or customer success within the software or tech sector
• Practical knowledge of SaaS models and recurring revenue
• Strong communication skills and a customer-first mindset
• Proficiency with Salesforce, Gainsight, and related tools
• Solid analytical abilities and comfort interpreting data
• Proven experience collaborating effectively with a team

What you can expect:
• Renewal Management: Oversee the full renewal cycle for customer accounts, ensuring contracts are renewed accurately and on time
• Customer Relationship Management: Build strong client relationships, understand their needs, address concerns, and identify opportunities to deliver added value
• Data Analysis and Reporting: Review renewal metrics to find improvement opportunities and develop strategies for stronger retention, including assessing license usage and true-up needs
• Collaboration: Partner with sales, customer success, and product teams to ensure a smooth renewal experience
• Customer Engagement: Reach out to customers ahead of contract expiration to discuss renewal options and resolve potential issues
• Training and Support: Help customers understand the value of our software and new features that support renewal
• Documentation and Compliance: Maintain accurate renewal records and follow company policies
• Feedback Loop: Collect customer insights to support product enhancements and improve satisfaction

Salary information:
For US-based roles: Annual base salary ranges from $60,000 to $81,000 USD plus commission. Employees receive immediate access to benefits, paid time off, equity, and applicable incentive programs.
For Canada-based roles: Annual base salary ranges from $55,000 to $75,000 CAD plus commission, along with full benefits, paid time off, equity, and applicable incentive programs.

We are committed to fair and equitable compensation based on experience and skills.

While we are a remote-first company, occasional travel is required for team gatherings and customer events, typically held across EMEA, Canada, or the US. Leadership roles may involve monthly travel.

What we offer:

Health and wellbeing
• Maternity and parental leave top-up
• Wellness spending allowance
• Generous PTO
• Company-wide wellness days
• Wellness Coach membership
• Comprehensive health coverage

Growth and future
• Equity for all full-time employees
• Retirement matching
• Training budget, access to 1Password University, and development sessions
• Free 1Password account plus discounts for friends and family

Flexibility and community
• Paid volunteer days
• Employee-led DEIB programs, ERGs, and ECGs
• Fully remote work environment
• Peer recognition through Bonusly

You belong here.
1Password is an equal opportunity employer committed to an inclusive, diverse, and equitable workplace built on trust and respect. We welcome all individuals and do not discriminate based on personal or demographic characteristics. Be yourself, find your community, and share what you love.

We offer accommodations throughout the hiring process upon request. Contact your talent acquisition partner or email nextbit@agilebits.com for support.

Remote work is part of who we are. Since our founding in 2005, we’ve built a strong remote culture. However, remote work must be done from your home country. Your talent partner can answer any questions about this.

Successful candidates will undergo a background check, which may include employment verification, references, education confirmation, criminal history, public social media review, credit history, or other checks allowed by law.

1Password uses an automated decision-making tool during hiring. You can request accommodations, alternative processes, appeals, or opt-out by emailing nextbit@agilebits.com with the subject “AI accommodation request.” For more details, see our Candidate Privacy Notice.