ModSquad has teamed up with a major music streaming service and is looking for enthusiastic, committed Customer Service Representatives to join our fully remote team.

In this role, you will be the first point of contact for users, helping them navigate the platform, resolve technical issues, and enjoy the best possible listening experience. You will handle customer inquiries via inbound messages in both Portuguese and English.

If you love music, communicate clearly, and excel at problem-solving, we encourage you to apply. Help us deliver outstanding support to millions of music fans around the world.

Please note: To confirm language proficiency, qualified candidates will be required to complete assessments in Portuguese and English.

Orientation Hours, Production Hours, and Project Commitments (Pacific Time):
• 40 hours per week are required during the 8‑week orientation period:
• Orientation phase 1: 4 weeks, 4 AM–1 PM
• Orientation phase 2: 4 weeks, self-scheduled within available production hours
• Available production hours: 24 hours a day, every day
• For time zone conversion, you may use: https://www.worldtimebuddy.com/ (use Sacramento, California as the reference)
• Project commitments:
– 25 hours per week
– 8 hours required on Saturday and/or Sunday
– 180 days (as needed by ModSquad)

Who Are You?
• You aim to create a personalized experience for every customer.
• You genuinely enjoy delivering excellent customer support and can quickly identify any issues a user may face.
• You have previous experience providing customer service through inbound messages.
• You have handled web-based messaging with 3–5 customers at once.
• You are fluent at a professional level in both Portuguese and English.

Workspace Requirements:
• A dedicated laptop or desktop computer with Windows 10 or later
• A working webcam and willingness to use it during orientation or as needed
• Willingness to install ModSquad security software on your computer and mobile device
• Stable broadband internet of at least 25 Mbps
• 8 GB RAM or more
• Dual monitors strongly recommended

IMPORTANT: Take your time completing your application and ensure your responses are thorough and grammatically correct. This greatly improves your chances of securing an interview.

Please note: Chromebooks are not sufficient for ModSquad projects.

Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods handle customer chats, moderate online content, manage communities, and engage on social media for many top brands such as the NFL, Zendesk, and Topps. We help companies build stronger connections with their customers. With experienced Mods available in more than 50 languages across over 70 countries, we are your go‑to team for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will be considered without regard to protected characteristics such as race, color, religion, sex, gender identity, national origin, disability, veteran status, sexual orientation, marital status, genetic information, or other characteristics protected by law. Pay rates vary by client and are non-negotiable; they will be shared during the interview process.

Individual pay depends on several factors, including work location, role complexity, responsibilities, and relevant experience. While we offer opportunities worldwide, this posting does not apply to residents of California, Colorado, New York, or Washington.