Join our energetic team as an Application Support Analyst, where you’ll serve as the primary expert providing high-quality technical support to both internal and external users of the Aledade app. As the first point of contact, you’ll be essential in delivering prompt and effective assistance through chat, skillfully assessing incoming tickets, and resolving issues using established procedures. Your analytical abilities and customer-first mindset will help ensure a smooth user experience and contribute to the success of our platform. If you excel in a fast-paced environment and enjoy making an impact through technical support, this position is a great fit for you.

We welcome candidates from any location within the United States, whether working remotely or from our Bethesda, MD office.

Primary Duties:
• Assist users via chat by resolving technical issues using predefined steps
• Evaluate and process incomplete tickets
• Troubleshoot technical issues submitted through tickets using established procedures, including App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, and more
• Complete project sub-tasks within the Practice Success workstream under the guidance of a senior team member

Minimum Qualifications:
• At least one year of experience troubleshooting application issues in a healthcare environment
• Basic understanding of HL7 SIU and/or ADT, HIPAA X12 837, and CCDA, including their purpose and transmission methods
• Ability to navigate AWS S3 folders
• Basic analytical, problem-solving, and customer service skills (clear communication, active listening, patience, professional handling of complaints, and empathy)
• Strong teamwork skills
• Openness to constructive feedback and willingness to adapt for personal growth
• Associate degree

Preferred Skills:
• Ability to read or write simple SQL statements or run SQL created by other team members

Who We Are:
Aledade, a public benefit corporation, is dedicated to empowering the most transformative part of healthcare—independent primary care. Since our founding in 2014, we have grown into the nation’s largest network of independent primary care practices, helping clinics, health centers, and practices provide better patient care and succeed in value-based care. By establishing value-based contracts with a wide range of health plans, we work to shift away from the traditional fee-for-service model. Our efforts strengthen continuity of care, align incentives, and ensure primary care physicians are rewarded for keeping patients healthy. If you want to help build a healthcare system that benefits patients, practices, and society—and you value collaboration, inclusivity, and a remote-first culture—you’re in the right place.

What This Means for You:
At Aledade, you will be part of an innovative and supportive culture driven by curiosity, respect, and a commitment to solving complex problems. You’ll work with colleagues who bring diverse backgrounds, experiences, and perspectives, all united by a passion for public health and our mission.

We offer comprehensive benefits to support your well-being, including:
• Flexible schedules and remote work options for many roles
• Health, dental, and vision insurance with up to 80% covered for employees, dependents, and domestic partners
• Generous time off, including 21 days of PTO in your first year
• Two paid volunteer days and 11 paid holidays
• 12 weeks of paid parental leave for all new parents
• Six-week paid sabbatical after six years
• Educational Assistance and Clinical Employee Reimbursement programs
• 401(k) with up to 4% employer match
• Stock options
• And more

Aledade celebrates diversity and is committed to fostering an inclusive environment. We are proud to be an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. All eligible applicants will be considered without regard to age, race, color, national origin, gender, gender identity or expression, pregnancy-related conditions, religion, disability, medical condition, genetic information, marital status, veteran status, or sexual orientation.

Privacy Policy: By applying, you agree to Aledade’s Applicant Privacy Policy at https://www.aledade.com/privacy-policy-applicants