Time zones: EST (UTC‑5), MST (UTC‑7), ART (UTC‑3), UTC‑4, UTC‑4:30, UTC‑3, UTC‑2

Flight builds remote‑first customer support teams for growing startups that prioritize people. Through team staffing and consulting, we partner with everyone from early‑stage founders making their first support hire to seasoned leaders scaling their teams, helping them deliver exceptional customer experience programs.
Our mission is to expand global access to careers in customer experience and promote a human‑centered approach that benefits our clients, their customers, and our employees.
We’re seeking customer support representatives who share our values of service, inclusion, trust, and collaboration, and who are enthusiastic about delivering excellent support to our clients and their users.

What you’ll do
• Provide customers with accurate information using documentation, digital tools, and various communication channels
• Respond to technical questions about multiple web and mobile platforms through email, chat, and phone
• Become an expert on our clients’ products and customers through training, research, and documentation
• Meet and exceed productivity and quality targets
• Offer suggestions to improve the customer experience to your team and client
• Represent Flight professionally and warmly

What we look for
• A service‑driven professional dedicated to creating an outstanding customer experience
• Excellent English communication skills, both written and verbal, as shown by strong performance on an English proficiency test (knowledge of additional languages is a plus)
• Ability to troubleshoot independently by reviewing and searching through extensive information and documentation
• Quick learner when it comes to new software tools
• An organized communicator who aims to deliver fast, accurate responses
• Strong organizational and analytical abilities
• Exceptional attention to detail
• Adaptability and comfort working in a fast‑changing startup environment
• High empathy and emotional intelligence
• A respectful and cooperative attitude
• Ability to handle difficult situations with positivity and persistence
• Consistent performance and a friendly, solutions‑oriented approach
• Willingness to work full‑time between 7:00 am and 1:00 am EST (with 9‑hour shifts including a lunch break and two 15‑minute breaks)
• Availability to work on Saturday or Sunday

What we offer
• A flexible, remote work environment
• A global community of skilled teammates who share a passion for helping others and supporting one another’s success
• Learning and development opportunities to help you grow your skills and career
• The chance to make an impact and take ownership at an early‑stage startup
• Paid time off

Our supported LATAM countries currently include Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Honduras, Mexico, Peru, and Venezuela. We offer competitive pay based on experience and location. To work at Flight, you must have a bank account that can receive ACH or wire transfers in USD. We recommend online banking options like Wise, Mercantil, Facebank, or Payoneer, as they are secure and allow you to receive USD and transfer funds to your local bank.

Flight is an equal opportunity employer that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.