Restaurant365 is a SaaS company transforming the restaurant industry. Our cloud-based platform offers a single, centralized solution for restaurant accounting and back-office operations. We’re committed to a culture that empowers our team members to deliver exceptional results while continuously building their skills. We are constantly improving to ensure we remain “Best in Class”—and we want the same for you.

The Customer Success Manager (CSM) will build meaningful relationships with customers and work to maximize each customer’s lifetime value through our software. This role requires strong relationship-building skills, product expertise, and business insight to help restaurateurs navigate the complex challenges they face every day. Reporting to the Manager, Customer Success, the CSM often partners across departments to resolve customer issues, with a strong focus on retaining the business. The CSM is responsible for driving product adoption, retention, and growth after onboarding. Using their knowledge of R365 and their customers’ needs, the CSM will create success plans and deliver engaging solutions. In addition to proactive and reactive outreach, the CSM will monitor and improve customer health, Net Promoter Scores, and help introduce new features.

**How you’ll add value:**
– Build long-term customer relationships that drive high retention and satisfaction
– Ensure customers successfully adopt the product after go-live
– Manage the customer experience and set clear expectations
– Track and drive customer health and Net Promoter Scores
– Create playbooks and lead calls to action
– Meet assigned targets for customer KPIs
– Continuously improve the customer experience by proposing new processes and ideas
– Participate in user groups and client-facing webinars
– Address product or software churn to identify opportunities to save customers
– Identify and pass leads to our Sales Growth team
– Perform other duties as assigned

**What you’ll need to be successful:**
– Prior experience with the R365 platform
– 3–5 years of experience in accounting and/or restaurants
– 5+ years of experience in a customer-facing role
– Ability to travel 10%
– Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
– A collaborative, flexible working style
– Ability to teach and coach effectively
– Strong ability to meet deadlines and deliverables efficiently
– Excellent organization and time management skills
– Capability to work independently without supervision
– Strong technical aptitude and experience communicating across multiple platforms

**Preferred qualifications:**
– Prior Gainsight experience or experience with other customer success management platforms
– Prior experience with project management software

**Restaurant365 Team Member Benefits & Perks:**
– Salary range: $78,000–$98,500 per year. Final compensation may vary based on skills/experience, time in role, business unit, and geographic location. Restaurant365 is committed to equitable pay and aims for transparency in pay practices.
– Comprehensive medical benefits (100% covered for employees)
– 401(k) with matching
– Equity option grant
– Unlimited PTO plus company holidays
– Wellness initiatives

$78,000 – $98,500 a year
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DYN365, Inc. d/b/a Restaurant365 is an equal opportunity employer.