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https://www.ondemandassessment.com/link/index/JB-3IMKUWE9D?u=1027779

FragranceX.com, founded in 2001, is a three-time Inc5000 award winner for the fastest-growing companies in the USA. Located in Hauppauge, Long Island, we’re known and trusted by millions of customers worldwide for more than 14,000 authentic, brand-name fragrances. If you’re looking to join a fast-paced, successful, growing company, this is the place for you!

Customer Service Associate

This is a full-time, remote work-from-home position—anywhere!

We are seeking energetic, upbeat, and professional Customer Service Associates to join our growing team. You will be an essential part of the relationship between FragranceX.com and both current and prospective customers, and you must have a customer-first mindset. Success is measured through multiple metrics, including customer satisfaction, product knowledge, professionalism, and your ability to stay flexible and navigate change. The ideal candidate is self-motivated, hardworking, a team player, and an excellent communicator in both speech and writing. We are a fast-moving, innovative, and growing company, and we’re looking for people who share that mindset.

Customer Service Associates are our customers’ first point of contact. You must be friendly, a good listener, and calm under pressure. We expect every call to be answered on the first ring to support our industry-leading service standards. Phones are a key way customers reach us, and the right person will enjoy helping customers with a wide range of questions.

To handle these responsibilities effectively, the best candidate will be organized, pay close attention to detail, work productively, and communicate clearly with both customers and internal team members. You must also be willing to learn. This role requires high energy and a genuine excitement to help customers every day.

Major Responsibilities:
– Answer a high volume of phone calls, emails, and chat messages daily, promptly, accurately, and courteously.
– Track orders quickly and accurately.
– Identify and respond to cross-sell opportunities during order calls or email requests.
– Resolve customer service issues promptly and accurately, following company guidelines, while building and strengthening customer loyalty.
– Support order verification, damaged/lost package claims, and reshipments.

Qualifications and Requirements:
– Must have a dedicated office/work space with a computer, 2 monitors, keyboard, mouse, and headset.
– Must be willing to work 7:00am to 4:00pm Eastern Standard Time.
– Must have at least 6 months of remote work experience.
– Must have at least 2 years of customer service experience supporting customers via email, calls, chat, and social media.
– Must have 1 year of experience using Zendesk or another customer service ticketing system.
– Must have strong computer skills and excellent data-entry/typing skills.
– Must have experience working with performance metrics such as handle time, quality assurance, and more.
– Must be willing to work overtime and weekends during the holiday season.
– Must be able to communicate effectively in English, both verbally and in writing. Bilingual is a plus.
– Ability to manage and resolve conflict quickly and professionally.
– Must be highly organized with excellent attention to detail.
– High school diploma, GED, or equivalent work experience.
– Must have a customer-first approach, measured by customer experience feedback.

Assessment required: We require an assessment test to be considered for this position. Please complete this step in the application process. The test takes about 20–30 minutes to finish.

PLEASE TAKE THE ASSESSMENT

https://www.ondemandassessment.com/link/index/JB-3IMKUWE9D?u=1027779