How We Work

We’re dedicated to creating the most innovative, industry-leading cryptocurrency exchange.

Our team is based worldwide, so clear communication is essential. We stay closely aligned as we design, support, and deliver the best possible platform for our users. If you’re excited to help shape a groundbreaking industry and you’re confident tackling complex technical challenges, we’d love to hear from you.

We’re currently looking for a Customer Support Specialist to join our team. This is a remote role for motivated individuals who have the experience and drive to help us fulfill our mission.

Key responsibilities
– Handle questions and requests from corporate and professional traders
– Keep improving your skills
– Deliver outstanding customer service by taking full ownership
– Help foster a positive customer service culture by supporting the Bitfinex vision, initiatives, and goals
– Work closely with other teams

Job requirements
– Ability to work independently with minimal oversight, adapt to flexible schedules, and make good decisions based on Bitfinex practices
– Experience or a strong interest in Finance, Mathematics, or Statistics
– Solid understanding of trading and derivatives markets
– Strong analytical skills
– Proven experience in customer relations and managing inquiries
– Excellent English communication skills
– Passion for cryptocurrency and blockchain
– Strong attention to detail
– Commitment to security and privacy
– Proficiency with Office tools, especially Excel