How We Work

We are committed to building the most innovative, industry‑leading cryptocurrency exchange.

Our team operates across the globe, making clear communication essential. We stay closely connected as we work to develop, maintain, and deliver the best possible platform for our users. If you’re energized by being part of a groundbreaking industry and confident in tackling complex technical challenges, we’d love to hear from you.

We’re currently seeking a Customer Support Specialist to join our team. This is a remote position open to motivated individuals with the experience and drive to help us achieve our mission.

Key responsibilities

– Manage inquiries and requests from corporate and professional traders
– Continuously improve your skills
– Set an example by taking full ownership of exceptional customer service
– Support a positive customer service culture by engaging with the Bitfinex vision, initiatives, and goals
– Collaborate across teams

Job requirements

– Ability to work independently with minimal supervision, adapt to flexible schedules, and make sound decisions based on Bitfinex practices
– Experience or strong interest in Finance, Mathematics, or Statistics
– Solid understanding of trading and derivatives markets
– Strong analytical skills
– Proven experience in customer relations and handling inquiries
– Excellent English communication skills
– Enthusiasm for cryptocurrency and blockchain
– Strong attention to detail
– Commitment to security and privacy
– Proficiency with Office Suites, especially Excel