We are https://govassist.com, the leading immigration consultancy company dedicated to helping individuals travel to the United States. We are affiliated with the UT law firm GovAssist Legal, which provides legal services related to immigration. To date, we have supported over 250,000 clients, and we are preparing to expand our business.

The most important aspects of our recruitment process are self-awareness and collaboration. We look for colleagues who clearly understand themselves and what they want from their professional path. That means we work with people who not only have the right skills, but also consciously chose to pursue a career with a company in our industry. We would be delighted to get to know you and are committed to building a diverse, inclusive team made up of people from a wide range of backgrounds, cultures, languages, experiences, preferences, and characteristics.

GovAssist is actively seeking resourceful and enthusiastic Customer Service Representatives to join our global consulting team. We see you as an independent, high-achieving individual who can stand out in an entrepreneurial environment and excel through self-motivation and personal drive.

As a team member, you will constantly promote and uphold GovAssist’s commitment to delivering an outstanding customer experience. You will be expected to thrive in a fast-paced environment, turning unfamiliar and unprecedented situations into opportunities to find exceptional solutions. You will handle a high volume of inquiries through multiple channels (calls, chats, and emails), which is why at least two years of experience in a similar customer service role is required, along with being an upbeat and proactive listener. Each team member takes ownership of their work, while always being able to reach out for help when needed—we take pride in our strong team spirit and are always happy to support colleagues. This role also involves working across multiple time zones, where documentation and communication are essential. You will have full autonomy with time management, as this position is fully remote with flexible hours, designed to support the lifestyle you choose.

If you are:
– Fluent in written and spoken English and Spanish
– Adaptable, flexible, and comfortable with ambiguity
– A people-focused, genuine helper who is empathetic with customers’ goals, frustrations, and circumstances
– Security- and privacy-minded, with a strong understanding that protecting company privacy and data is critical
– Customer-centric with a business-oriented mindset
– Comfortable with technology and technical terminology
– Organized and detail-oriented, since even small mistakes can have serious consequences
– Able to communicate effectively with people from different backgrounds and varying levels of knowledge and experience
– Experienced with complex situations, knowing when and how to hold your position, and taking a dynamic approach to changing requirements

You may need to adjust to different hours and schedules, and we will do our best to accommodate time zones based on the team and location.

You must also have:
– A workstation with an Intel i5 equivalent or newer processor and at least 16GB RAM (you will be using resource-intensive apps, so this performance is required)
– A second monitor and a noise-canceling headset
– High-speed internet (+30 Mbps with less than 100ms latency)

Then let’s meet!

The starting hourly rate for this role is $6/hour, and we are looking for full-time, long-term collaboration.

In this role, you will:
– Provide consulting and support to help customers complete the steps to become Green Card holders or permanent citizens, and assist with travel-related support across the United States for tourism or business purposes; we expect you to be confident while taking ownership in representing the full range of our clients’ experiences
– Serve as a role model for support readiness, proactively addressing current and upcoming challenges, and sharing ideas to improve the quality of the team’s customer support
– Onboard yourself into the GovAssist team, learn the platforms and systems we use, and provide timely, excellent support
– Be diligent in attending training and staying up to date on industry knowledge related to our services and products
– Learn how talent is sourced and empowered through the GovAssist network, while balancing responsibilities to ensure maximum efficiency and productivity
– Build strong, consultative, high-touch customer relationships through regular and open communication
– Collaborate with a forward-thinking, globally distributed, fully remote team
– Provide ongoing feedback and keep your manager informed about how they can support your goals and potential
– Continue practicing and improving your fluency as you master core skills, enabling you to take on newer and more exciting challenges across the company
– Help drive peer success through creativity and constructive feedback
– Challenge and improve current practices and processes to enhance the experience for users and the team
– Document solutions for our knowledge base and share ideas for innovation and automation excellence

We would love to hear from people who believe they can contribute meaningfully and who feel connected to our mission and work environment.