ModSquad works with major global brands and is looking for exceptional customer service professionals.

Do you have experience answering customer questions via tickets or email? Would you like to work from home with flexible scheduling? If so, ModSquad is currently recruiting independent “Mods” to help strengthen our community team.

If you enjoy contributing to exciting projects, ModSquad is a great place to start. Our clients are innovative, well-known companies, and their users expect top-tier support—that’s exactly what we provide.

Our Mods bring strong skills, a proactive mindset, and reliable motivation. They help solve issues, find solutions, and get the most out of the products and services our clients offer. New projects are available now, and more will be added soon.

**Hourly rate:** Discussed in the interview.
**Availability (Pacific Time):** 24/7
**Time window:** 8 hours on February 9, 2025
**Language:** English

**We’re looking for:**
• Excellent customer service skills
• Interest in television and film
• Experience in technical support
• Familiarity with Zendesk
• Ability to work independently and ask questions when needed
• Strong problem-solving skills across different apps and platforms
• Professional-level English
• Availability for 8 hours on February 9

**Technical requirements:**
• Desktop or laptop computer with Windows 10 or newer
• Reliable headset
• Willingness to install MSQ security software and a two-factor authentication app on your phone

**You’ll get:**
• The chance to support important international customers such as the NFL, Vimeo, and Topps
• Flexible, self-managed scheduling
• Access to exclusive “Hot Gigs”
• Fully remote work
• Attractive hourly pay (discussed in the first interview)
• Paid training

**Tip:** Complete your application carefully and take your time. Clear, detailed answers can improve your chances of being invited to an interview.

**Note:** Chromebooks cannot be used for ModSquad projects.

**About ModSquad:**
ModSquad provides globally managed services for digital customer engagement. With a team of 10,000+ Mods, we deliver customer service, content moderation, community management, and social media services for leading brands—including the NFL, Zendesk, and Topps. We help companies strengthen customer relationships. Our Mods work across 70+ countries and 50+ languages, making ModSquad a trusted partner for digital interactions.

ModSquad is an equal opportunity employer and reviews all applications regardless of legally protected characteristics.

Compensation depends on the client and is not negotiable. Hourly rates are provided during the interview and vary based on factors such as location, task complexity, and relevant experience. This position is not available to residents of California, Colorado, New York State, or Washington State.