Job Description:

As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team.

Key Responsibilities:

• Architectural Oversight:
• Design, implement, and optimize cloud architectures for performance, security, and scalability.
• Conduct Well-Architected Framework reviews.
• Complex Troubleshooting:
• Resolve critical issues involving hybrid environments, multi-region setups, and service interdependencies.
• Debug Lambda functions, API Gateway configurations, and other advanced AWS services.
• Security:
• Implement advanced security measures like GuardDuty, AWS WAF, and Security Hub.
• Conduct regular security audits and compliance checks (e.g., SOC2, GDPR).
• Automation & DevOps:
• Develop CI/CD pipelines using CodePipeline, Jenkins, or GitLab.
• Automate infrastructure scaling, updates, and monitoring workflows.
• Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation.
• Develop and maintain Helm charts for consistent application deployments.
• Implement GitOps workflows
• Disaster Recovery & High Availability:
• Design and test failover strategies and disaster recovery mechanisms for critical applications.
• Cluster Management and Operations
• Design, deploy, and manage scalable and highly available EKS clusters.
• Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets.
• Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management.
• Team Leadership:
• Provide technical guidance to Level 1 and 2 engineers.
• Create knowledge-sharing sessions and maintain best practices documentation.
• Cost Management:
• Implement resource tagging strategies and cost management tools to reduce operational expenses.

Required Skills and Qualifications:

• Technical Skills:
• Deep understanding of AWS core services and advanced features.
• Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.
• Experience with AWS CloudFormation and Terraform.
• Knowledge of AWS security best practices, identity and access management, and networking.
• Capacity Planning: Analyze future resource needs and plan capacity accordingly.
• Performance Optimization: Identify and resolve performance bottlenecks.
• Migration and Modernization: Lead complex migration and modernization projects.
• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused approach.
• Certifications (Preferred):
• AWS Certified Solutions Architect – Professional
• AWS Certified DevOps Engineer – Professional
• AWS Certified Security – Specialty