Req ID: 366804

NTT DATA seeks exceptional, innovative, and passionate people who want to grow with us. If you’re looking to join an inclusive, adaptable, forward-thinking organization, apply now.

We are currently hiring a Project Manager – Microsoft Dynamics 365 CRM & Field Service (Fully Remote / FTE) for a Remote role in Texas, United States.

Job Duties and Responsibilities

Project Manager – Microsoft Dynamics 365 CRM & Field Service

NTT DATA is looking for an experienced Project Manager to lead end-to-end delivery of Microsoft Dynamics 365 CRM and Field Service implementations. The role requires strong project governance, stakeholder management, and execution skills to ensure successful delivery within scope, schedule, and budget.

Key Responsibilities
– Plan, manage, and deliver project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
– Run Agile ceremonies, including daily stand-ups, sprint planning, and sprint reviews, to keep the team aligned
– Manage project scope, budget, and resources, identifying and addressing variances proactively
– Monitor progress, risks, issues, and dependencies, and drive timely resolution
– Remove team obstacles and support issue resolution across functional and technical teams
– Maintain project documentation, status updates, and governance materials for internal and client visibility
– Lead stakeholder engagement by ensuring clear communication and managing expectations throughout the project lifecycle
– Coordinate cross-functional teams, including business, functional, technical, and QA teams
– Support post–go-live activities, including hypercare coordination with operations teams
– Capture lessons learned and identify continuous improvement opportunities

Required Qualifications
– 8+ years of experience in IT project/program management
– 8+ years of proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
– 8+ years of strong expertise in project planning, execution, and governance
– 8+ years of experience managing scope, budget, resources, and risks
– 8+ years of hands-on experience with Agile and Waterfall methodologies
– 8+ years of experience with tools such as Azure DevOps, Jira, MS Project, or similar platforms

Preferred Qualifications
– PMP, PRINCE2, or equivalent certification
– Experience leading large-scale enterprise implementations
– Familiarity with Power Platform (Power Apps, Power Automate)
– Industry experience in Utilities, Manufacturing, Telecom, or similar sectors

Soft Skills
– Strong communication and stakeholder management skills
– Ability to collaborate effectively with both technical and business teams
– Excellent organization and multitasking abilities
– Proactive, solution-focused mindset with strong decision-making skills
– Team-oriented approach focused on delivery excellence and knowledge sharing

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, supporting 75% of the Fortune Global 100. We accelerate client success and positively impact society through responsible innovation. As a leading provider of AI and digital infrastructure, we deliver enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, our experts work across more than 50 countries. We also provide clients access to an ecosystem of innovation centers and established and startup partners. NTT DATA is part of NTT Group, which invests more than $3 billion each year in R&D.

Where possible, we hire locally to NTT DATA offices or client sites to provide timely, effective support based on client needs. While many roles offer remote or hybrid options, these arrangements may change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events depending on business needs. NTT DATA remains committed to flexibility and meeting the evolving needs of both clients and employees.

NTT DATA recruiters will never request payment or banking information and will only use @https://www.nttdata.com/global/en and @talent.nttdataservices.com email addresses. If you are asked to provide payment or disclose banking information, please submit a contact request at https://us.nttdata.com/en/contact-us.

NTT DATA aims to make https://us.nttdata.com accessible to all users. If you need to contact us about website accessibility or require help with the application process, please reach us at https://us.nttdata.com/en/contact-us. This contact information is only for accommodation requests and cannot be used to check application status. NTT DATA is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, click here: https://us.nttdata.com/en/compliance. For more information about EEO rights under the law, click here: https://us.nttdata.com/en/compliance. For Pay Transparency information, click here: https://us.nttdata.com/en/compliance.