100% remote across the EU (except Germany)
Project start: February—we’re looking for 150 new partners!

Hey Contact Heroes is launching a major new mobile communications project focused on customer support for pre-paid services, and we’re seeking reliable, motivated freelancers to support us long term.

If you live in the EU (but not in Germany) and want to work with us as a professional customer service partner, you’re in the right place.

What to expect:
• Friendly, solution-oriented support on inbound calls for topics related to pre-paid services, tariffs, SIM cards, top-ups, and basic technical questions.
• Structured workflows, clear guidelines, and a professional project environment.
• Flexible working hours within the project scope—ideal for freelancers who want to manage their own schedule.
• Fair hourly pay or compensation per productive minute, depending on the project model.
• Fully remote work from your location within the EU.

Training starts in February or March 2026—secure your spot in advance:
We offer several training cohorts in February and March 2026, each with limited seats. Note: Training lasts between 8 and 10 days, full-time during the day, with 8 hours per day.

What you need to bring as a freelancer:

1. Legal and formal requirements
• Company registration / self-employed registration in an EU country (required)
• Valid VAT number to issue correct invoices
• Residence in an EU Member State (except Germany)
• Ability to issue monthly invoices
• Compliance with data protection rules, confidentiality, and NDA
• Ability to organize your own time and workload

2. Professional and personal requirements
• German at C1 level or higher
• Prior experience in phone customer service is a plus
• Professional communication, reliability, and strong customer-service orientation
• Independent work style and strong discipline regarding processes
• Willingness to collaborate with us long term

3. Technical requirements
• Fast, stable internet (at least 50 Mbit/s)
• Professional headset, two monitors, webcam
• A quiet home office space with minimal distractions
• Ability to use our tools and systems securely

4. Availability
• Regular and predictable availability
• Reliable presence on all training days
• Willingness to work shifts within the project hours

Your benefits
• A large-scale, long-term project with strong planning reliability
• Fair compensation (hourly or per productive minute, depending on the project)
• Modern tools, clear processes, and a professional environment
• Close communication and support from our experienced team
• Flexible capacity planning—ideal for freelancers

About us
Hey Contact Heroes is an international customer service provider with over 550 employees in 17 countries. For years, we’ve successfully worked with EU freelancers, offering modern, scalable, high-quality remote processes.

Ready for a professional partnership?
Apply now—we’re looking forward to welcoming you to the project!