100% worldwide remote work (excluding Germany)

Hello! Contact Heroes is launching a new, expanded inbound customer service project for a major, well-known mobile network provider, focused on prepaid customers.

We are looking for reliable, motivated freelancers from all over the world who live outside Germany and want to support us long-term in inbound customer service.

If you live and work outside Germany and want to work remotely as a freelancer, this opportunity is just right for you.

Tasks

What you can expect:
• Handling incoming calls about prepaid products, plans, SIM cards, top-ups, and simple technical issues
• A professional project setup with dedicated points of contact
• Flexible working hours within the project framework—you choose when you work
• Pay per hour or per productive minute (depending on the project model)
• Fully remote: work from anywhere in the world (except Germany)

Qualifications

1. Legal and formal requirements:
• Freelance/self-employed status in your country of residence
• Residence outside Germany
• Ability to issue valid invoices to international clients (including us) in accordance with local requirements
• Compliance with the tax regulations in your country

2. Technical and personal requirements:
• German skills at C1/C2 level
• Experience in phone-based customer service is an advantage
• Independent and well-structured way of working
• Long-term commitment to the project

3. Technical requirements:
• Stable internet connection (at least 50 Mbps)
• Headset, two monitors, webcam, and a powerful PC
• A private, quiet workspace at home with no access or visibility for third parties
• Confident, secure handling of web-based tools

Benefits

Your benefits:
• A long-term, comprehensive project with consistent workload
• Attractive and fair compensation depending on the project model
• Personal support from an experienced team
• High flexibility: you set your own working hours

Ready to become a Hero?

Apply now! We look forward to welcoming you to the project.