Unless otherwise stated, all positions are fully remote, with work permitted only from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, CO, and WA. We’re living through a pivotal time for reproductive and sexual health—and Hey Jane is uniquely positioned to help. Since day one, we’ve focused on providing safe, discreet medication abortion care, and we’ve supported more than 100,000 people in getting the services they need. Today, we offer a range of reproductive and sexual health services right from your phone. Our in-house clinical team—board-certified physicians, advanced practice clinicians, nurses, and patient care advocates—is available just a text away. We’re committed to delivering safe, discreet, judgment-free virtual care through a team that genuinely cares.

Hey Jane is looking to expand our team with a detail-oriented, human-centered, tech-savvy Patient Care Advocate who has experience in medication abortion and can deliver excellent customer service on a full-time schedule.

This is a remote position with required weekend hours. We are currently hiring for three part-time roles.

Schedule: 9:00am–7:00pm PT (10-hour shifts)
Workdays: one of the following schedules: Tuesday and Sunday; Thursday and Saturday; or Monday and Sunday

Compensation: $30–$33/hour (higher weekend differential pay)

Responsibilities:
– Answer patient questions related to treatment, logistics, and next steps
– Troubleshoot concerns involving shipping, refunds, scheduling, and care coordination
– Follow patients through their care journey and ensure timely follow-up
– Verify, document, and report insurance eligibility information
– Maintain accurate EMR documentation in line with HIPAA and privacy requirements
– Manage multiple priorities while staying grounded, communicative, and dependable to both patients and teammates
– This role requires high accuracy and consistent follow-through, since small details directly affect patient care. We value people who take pride in doing things correctly, ask clarifying questions, and ensure nothing is missed.

Qualifications:
– A healthcare background (MA, PCA, CNA, or similar clinical/patient-facing role) with 1+ years of experience in abortion care
– Ability to work effectively in both in-clinic and remote settings
– Strong communication, organization, and problem-solving skills
– Excellent triage skills, with the ability to make sound decisions in real time
– Exceptional communication skills and the ability to provide clear, empathetic guidance to patients during stressful or uncertain moments
– Proficiency with online tools and technology used to deliver care and communicate with patients
– Comfort supporting patients with sensitive health issues, including abortion and birth control
– Ability to follow protocols, regulatory requirements, and organizational policies related to patient care and documentation
– Experience providing trauma-informed care, shown through the ability to slow down, adjust tone, and respond with steadiness and respect during crisis moments
– Interest in continuous process improvement to refine tools and operations for better care delivery
– Strong ability to prioritize tasks, manage time thoughtfully, and proactively communicate progress, changes, and follow-through with teammates

Bonus Points:
– Spanish language proficiency
– Prior remote or hybrid work experience
– Experience working at a startup or fast-growing company

Compensation: $30–$33/hour (higher weekend differential pay). At Hey Jane, we aim to support equitable healthcare, challenge the status quo, and improve how people experience healthcare—and we bring that same vision to our workplace. We are an equal opportunity employer committed to building an inclusive environment and welcome applicants from all backgrounds and life experiences.