Our Mission and Opportunity
High-quality early education is one of the strongest predictors of positive childhood outcomes, essential for working families, and influential on long-term social and economic well‑being. Brightwheel’s vision is to make excellent early education accessible to every child by giving teachers more meaningful time with students, keeping parents engaged in their children’s growth, and supporting the small businesses that drive the $175 billion early education industry. Brightwheel is the most trusted technology brand in early education worldwide, used by thousands of educators and millions of families.

Our Team
We are a fully remote team with employees across all U.S. time zones. Our people are passionate, skilled, and dedicated to our customers. Our investors include Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.
We believe everyone—employees, students, teachers, and administrators alike—deserves the chance to learn, grow, and succeed, regardless of their background. We value diversity in every form because it helps our team and the communities we serve reach their fullest potential. Our daily work and decisions are grounded in our Leadership Principles.

Who You Are
Brightwheel is looking for a highly motivated individual to support and train our customers as they implement brightwheel at their childcare centers. This role requires excellent communication and customer service abilities. Ideal candidates can motivate customers to quickly adopt brightwheel, handle objections effectively, remove obstacles, and consistently demonstrate the platform’s value. You must be highly organized, skilled at prioritizing tasks, and capable of managing outreach to a large customer portfolio.

The right candidate has experience thriving in a fast‑paced environment within customer onboarding, customer success, or sales. You should feel confident setting and meeting ambitious goals, managing difficult customer interactions, and providing technical training across our product.

Join our team and help advance education through innovative tools and exceptional customer support.

What You’ll Do
• Guide customers through learning and adopting brightwheel for their centers
• Manage a portfolio of 100+ accounts during the 4–12 week onboarding process
• Prioritize accounts to take timely, strategic steps toward full implementation
• Communicate effectively with customers, address concerns professionally, and clearly convey brightwheel’s value and impact
• Use strong critical thinking and troubleshooting skills to identify, investigate, and resolve technical or usage issues
• Act as a brightwheel product expert for customers and internal teams
• Partner with teams such as Sales and Support to ensure a seamless end‑to‑end customer experience
• Engage in ongoing training to strengthen product knowledge and onboarding skills

Qualifications, Skills, and Abilities
• 2+ years in customer success, sales, or account management
• Experience onboarding new customers preferred
• Ability to manage high‑volume workflows and prioritize tasks to meet monthly goals
• Skill in creating urgency and motivating customers to launch quickly
• Comfortable uncovering and addressing objections and roadblocks
• Strong ability to collaborate across teams to resolve customer issues
• Excellent prioritization and time management, with a focus on deadlines and detail
• Outstanding phone and written communication skills in English; Spanish bilingual skills are a plus
• High attention to detail in every client interaction
• Patience and empathy when teaching or managing challenging situations
• Comfortable with change, ambiguity, and a fast‑moving environment
• Proficient with remote communication tools such as Slack, Google Suite, and Zoom
• Proficient with CRM tools; Salesforce experience preferred

Compensation
$24.04 per hour

Brightwheel is committed to pay equity and provides a competitive compensation package that includes salary, equity, and benefits. Benefits include premium medical, dental, and vision coverage, generous paid parental leave, paid time off, monthly wellness and productivity stipends, and a Learning & Development stipend.

Cash compensation is benchmarked across similar growth‑stage companies, with standard ranges by role, level, and location.

For this role, total on‑target earnings across all U.S. locations are $62,000 annually: a $24.04 hourly base rate ($50,000 per year) plus an uncapped performance‑based variable of $12,000.

Brightwheel is committed to diversity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.