The Onboarding Implementation Associate, Care Pro HR is responsible for onboarding new Care Pros who are joining the Care Platform through franchise office implementations. This person as an Onboarding Implementation Associate will guide Care Pros through the transition process to the Care Platform, ensuring they complete compliance requirements, background checks, orientation, and onboarding in a timely manner ahead of our target implementation go-live date. You will deploy your excellent client service and communication skills to standard processes and protocols to ensure that implementation Care Pros are executed efficiently and accurately, with an eye toward the highest quality and accuracy. The Onboarding Implementation Associate, Care Pro HR must be knowledgeable of local market compliance needs, helping our candidates complete all required documents, tracking their progress, problem-solving, and scheduling the Care Pros for orientation.

Responsibilities

• Manage a book of Care Pros for each implementation, accountable for assisting them through the Implementation onboarding process, including but not limited to:

• Gather and process all new Care Pro documents and ensure accuracy and compliance with state and local regulations, and Honor policies

• Clearly communicate onboarding requirements and schedule Care Pros for mandatory orientation sessions

• Consistently support Care Pros with systems account registration, login support, and troubleshoot technical and other issues as needed

• Diligently track applicant progress, and communicate expectations and deadlines via phone, text, or e-mail to ensure timely submission of all onboarding documents required for transition

• Provide candidates with an excellent onboarding experience while maintaining a sense of urgency to get them through their onboarding steps

• Ensure Care Pros are fully onboarded by target implementation go-live dates

• Independently and cross-functionally coordinate onboarding activities via phone, text, and email with cross-functional stakeholders, including the Implementation team, and local office staff

• Operate with a high degree of confidentiality and professionalism while handling sensitive information

• Work in partnership with the Care Pro HR to drive identification, transparency, escalation, and quick resolution of risks and issues to closure, and limit exposure to operational problems

• Ensure adherence to policy and procedures and state and federal home care regulatory requirements

• Maintaining a high degree of accuracy and attention to detail while meeting team productivity goals

• Flex support: on occasion, this role will be required to support the broader HR team in a variety of initiatives, projects, or tasks.

• Make recommendations on how to improve the onboarding experience, including identifying process improvements in back-office activities related to setting up new employees in Honor’s internal systems

• Complete ad hoc projects to further enhance and develop operational capabilities

Qualifications

• 2+ years of customer service experience, new hire onboarding experience, or other relevant experience

• Strong attention to detail and an exceptionally high bar for accuracy and quality

• Ability to work across multiple platforms and tools simultaneously

• Ability to effectively manage and prioritize across a range of tasks in a given day

• Self-motivated and action-oriented

• Ability to effectively communicate with many stakeholders, both internal and external

Preferred Experience:

• Experience with Google Suite and Slack

• Experience with Onboarding Platforms

• Experience in Human Resources