Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that’s combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we’re committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
As a Banking Operations Juridical Officer (Italian Market), you will join our international Banking Operations team of 4 people (and counting!), under the supervision of Martina, our Lead Banking Operations (Juridical 🇮🇹).
Join us as Banking Operations Juridical Officer (Italian Market) at Qonto, to help us handle sensitive operations related to our customers and initiate legal processes for our Italian market, based in Paris.
At Qonto, Banking Operations cover a key role, working on administrative tasks. You will handle sensitive operations related to Qonto’s customers and initiate legal processes for our Italian market.
👩💻🧑💻 As a Banking Operations Juridical Officer 🇮🇹 you will:
• Oversee key procedures, including collective processes (liquidation and redress), enforcement actions (SATD and bailiff seizures), and inheritance procedures.
• Assist customers by notifying them via email to guide them through the regularization of their acts.
• Manage account closures, ensuring a smooth and efficient process.
• Prepare and distribute circular letters for external auditors, maintaining accuracy and compliance.
• Refine and update operational processes daily to enhance efficiency and maintain excellence.
🤔 What you can expect:
• A dynamic, international team in a vibrant multicultural environment.
• An exciting hyper-growth context with ample opportunities for professional development.
• Close cross-functional collaboration with teams such as Risk, AML/CFT, Customer Success, and Legal.
• The chance to make a tangible impact on Qonto’s banking operations and play a key role in establishing it as the leading European business finance solution.
🤝 About your future manager:
• Their background? Martina kick-started her career at ManoMano where she dedicated three years honing her experience in customer service and back-office operations. Joining Qonto over three and a half years ago, Martina was the first to be hired for the Italian market within the BO juridical team, contributing to the improvement and updating of all the procedures used daily.
• What do they bring to the team? Together with the other leads in the team, Martina ensures that each team member receives the necessary training to carry out their work independently. She oversees that the communication level is sufficient to guarantee a high standard of quality and that each team member can evolve professionally according to their strengths. Additionally, Martina serves as the point of contact for cross-team projects.
🏅 About you:
• Experience: You have approximately 1-2 years prior experience in administrative, legal, or banking operations.
• Process Optimization & Collaboration: You excel at improving internal processes for efficient customer responses and thrive in cross-functional team environments.
• Analytical & Detail-Oriented: You possess sharp organizational and analytical skills, with a meticulous eye for detail and the focus to handle repetitive tasks with perseverance.
• Critical Thinker & Curious: You bring intellectual curiosity and an improvement mindset, always seeking better solutions and comfortable challenging the status quo.
• Autonomy & Organization: You independently plan and prioritize tasks effectively, managing workloads to meet deadlines with efficiency.
• Languages: Fluency in Italian and English (written and spoken) is required, with fluency in French, Portuguese or Spanish as a bonus.
At Qonto we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we’ve been searching for all along.
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
– Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
– Tailor-made remote work policy depending on the job you apply for and where you live;
– Competitive salary package;
– A meal voucher;
– Public transportation reimbursement (part or global);
– A great health insurance (depending on the country);
– Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
– A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
– Monthly team events.
💪 Our hiring process:
– Interviews with your Talent Acquisition Manager and future managers
– A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
We will send you an interview guide so you can best prepare yourself.
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
To learn more about us:
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