Percona delivers enterprise-class MySQL® and MongoDB® solutions and services, and we are happy to announce Tokutek acquisition, known as a premier high-performance database company, Tokutek has delivered Big Data processing power across two of the most important Open Source data management platforms, MySQL® and MongoDB®.

We are looking for a full-time Technical Support Engineer to join our Support team. This position interacts directly with customers, troubleshooting issues and working closely with engineering to resolve bugs. Ideal candidates have 5+ years experience in software support and a background in databases, and have the ability to work independently in an entrepreneurial, start-up environment, with excellent both verbal and written communication skills

The position reports directly to the Manager of 24×7 Support. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.

You can work remotely from anywhere, but will need to be able to travel to company meetings, events, conferences, etc.

Responsibilities

• Work with customers, community users, and evaluators to resolve issues

• Create issue reproducers for internal test/fix process

• Identify areas of needed improvement in product features, usability, and documentation

• Participate in our ongoing development process improvements (CI, release engineering, etc.)