At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

As a bi-lingual (French/English) Membership Services Representative at WHOOP, you will be joining at a very exciting time for our first ever International Membership services team.

You will be surrounded by highly motivated, creative and passionate peers who have a strong mission to provide a best in class experience for our Members! If you are looking to be a part of a thriving, dynamic, fast-paced, team-based environment, then apply today!

WHOOP will provide all the necessary equipment, including a WHOOP strap and membership. WHOOP offers competitive benefits, including generous PTO. Opportunities for growth and development within the company.

This role will be remote, but the qualified candidate must be located in Ireland.

Responsibilities:

Responsible for providing support to our members by investigating, troubleshooting and resolving member issues across multiple channels
Taking all necessary steps to satisfy members’ needs efficiently and accurately and communicating this to the member
Be the voice of our members and share insights to help shape processes and policies
Work with internal departments to meet our members needs and find resolutions
Meet or exceed the department’s metric-driven goals and KPIs
Be a part of shaping our culture and team spirit!

Qualifications:

Fluent in French and English (spoken and written)
Excellent written and oral communication skills
Ability to diagnose and solve member problems
Ability to remain calm, professional, and communicative while troubleshooting member concerns
Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as needed
Positive attitude and high energy performer
Ability to flourish within a startup environment and adapt to change
This role will be remote, but the qualified candidate must be located in Ireland.