**Location:** This is a fully remote role with flexible hours, so you can work from anywhere in the world. Please note that many team members are based in Europe, so you’ll generally need at least three hours of overlap with CET or GMT.

**Interviews:** The interview process takes about four hours total over a few weeks and includes a few paid, practical tasks.

**Salary:** We offer a global hourly rate of $23 for international candidates, £17 for UK candidates, and €20 for candidates in Europe, assuming a standard 10-hour workweek.

**Contact:** careers@whereby.com

**About Whereby:** Built with Scandinavian simplicity in mind, Whereby is a video conferencing company designed for remote work—turning “anywhere” into a real workplace. We care about each person’s journey and believe that differences make us stronger. To us, every part of your identity matters.

**What we’re looking for:** We’re seeking a Customer Support Agent for our Whereby Meetings product. This remote role is about 10 hours per week, with a high level of flexibility. You’ll work as a consultant to the team—ideal if you want extra income and enjoy collaborating in a fully remote environment.

**Key responsibilities:** Use the description below as a guide, not an exhaustive list. You don’t need to match every point perfectly; if you align with most of them, we encourage you to apply.

**Ideal profile:**
– You value quality over quantity.
– You’re empathetic and attentive in every customer interaction.
– You can support customers from different cultures and backgrounds.
– You write clearly and communicate in a friendly, engaging way.
– You have some experience working remotely and understand how distributed teams operate.
– You naturally enjoy solving problems and coming up with alternative solutions on your own.
– You actively look for opportunities to improve the customer experience.

**Scope of work:**
– Provide Level 1 and Level 2 support to Free, Pro, and Business users.
– Receive training and support for Level 2 requests.
– Help improve support processes, templates, and workflows.
– Share insights from customer feedback, questions, and requests for new features.
– Participate in Whereby’s cultural and social initiatives.

**Daily responsibilities:**
– Handle around 20 customer requests per day (depending on your schedule), including troubleshooting, account support, and product guidance.
– Join support meetings to discuss recurring issues and potential solutions.
– Improve our support practices by creating tags, templates, and other enhancements.
– Escalate important customer feedback to the broader team.

**How success is measured:**
– The quality of your responses.
– The number of tickets resolved.
– How many replies are needed to resolve each ticket.
– Customer satisfaction scores.

If you made it this far, you should definitely apply! 🙌

For more information, check our recruitment FAQ on Notion or email careers@whereby.com. You can also learn more about Whereby through our open handbook.

**Background checks:** Some roles require a background check. Learn more in our process overview. If you have questions, contact careers@whereby.com or your Talent Manager. Checks are completed through Zinc.

**Official offer:** If you don’t see this role on our official channels, it’s likely no longer available. Some websites repost listings without permission, which can lead to outdated information. You can confirm by emailing careers@whereby.com.