We are looking for an experienced Medical Records Coordinator to join our Care Support team that will report directly a Care Support Manager. You will be focused on Medical Records processing. Some of the tasks you will be responsible for will be: sending out patient authorization forms, retrieving medical files, and following up on pending medical record requests and maintaining a basic understanding of HIPAA regulations surrounding release of information. What you’ll be doing:

• Uploading records requests and patient authorization forms including processing medical record requests

• Building relationships with providers, patients, and internal teams (Care Navigation, Provider Leads, etc.) for the purposes of medical records management

• Provide weekly metrics on new, in progress, and completed medical records requests

• Daily duties include answering phones, responding to emails, and assisting with patient support tickets as needed in a remote environment

• Follow HIPAA guidelines while ensuring the confidentiality of patient PHI

• Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned release of medical records tickets

• Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests

• Assist with other ad hoc operational efficiency projects as needed

What we expect from you:

• A minimum of 1 year experience in a similar role (Medical Records department)

• Advanced understanding of medical terminology, and HIPAA

• Outstanding communication and interpersonal abilities

• Strong attention to detail with excellent organizational and time-management skills

• Experience with MS Office/Google Sheets/Google Doc

• Comfortable in rapidly changing environments and with constantly evolving responsibilities.

• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.

• Excellent written and verbal communication skills.

• Able to multi-task and context switch!

The target salary range for this position is

Benefits

💰 401(k)

🌎 Distributed team

⏰ Async

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

📆 4 day workweek

💰 401k matching

🏔 Company retreats

🏬 Coworking budget

📚 Learning budget

💪 Free gym membership

🧘 Mental wellness budget

🖥 Home office budget

🥧 Pay in crypto

🥸 Pseudonymous

💰 Profit sharing

💰 Equity compensation

⬜️ No whiteboard interview

👀 No monitoring system

🚫 No politics at work

🎅 We hire old (and young)