IMPORTANT NOTE: If you have already completed the 20four7VA Recruitment Process after the Final Interview or have previously been hired by a 20four7VA client, be sure to submit your application through the 20four7VA Team Portal for quicker processing. Log in using your 20four7VA email address. If you have just accessed the Team Portal, please continue reading the Job Description below. You do not need to manually enter all details in the application form—simply upload your resume and let the system fill it in for you. If you wish to apply, click APPLY TO POSITION.

REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE LEVEL: Senior and Advanced
MINIMUM HOURS PER WEEK: 22.5
TIME ZONE: Australia Time Zone
SHIFT HOURS: 11 AM–6 PM
SHIFT DAYS: Monday–Tuesday and Friday (Saturday shifts may be added in the coming months)
NUMBER OF VAs NEEDED: 1
GENDER PREFERENCE: Female
LANGUAGE: English
ACCENT: Neutral
REGION PREFERENCE: Filipino VAs

Call Management:
Handle incoming calls promptly and professionally. Respond to inquiries and provide accurate information about dermatology services. Forward calls to appropriate team members when needed.

Customer Service:
Address patient and client questions about services, treatments, and procedures. Offer clear information and ensure high-quality customer service to maintain patient satisfaction.

Appointment Scheduling:
Book, adjust, and cancel patient appointments using the practice’s scheduling system. Confirm appointments and follow up with patients to ensure readiness. Coordinate with dermatologists and staff to keep the schedule running smoothly.

Administrative Support:
Keep patient records and documentation accurate and updated. Assist with administrative tasks to support daily operations. Organize digital files and correspondence.

Communication:
Respond to emails and online messages professionally and promptly. Use digital communication tools to interact with patients and internal staff.

Qualifications:
Proven experience in customer service, administrative work, or a similar role. Strong written and verbal communication skills. Excellent organizational and multitasking skills. Familiarity with scheduling software and related tools. Ability to work independently in a remote setting. Knowledge of dermatology or medical practices is helpful but not required.

APPLICATION SOFTWARE REQUIREMENTS:
None specified; training will be provided.

CLIENT INDUSTRY: Health and Wellness

Benefits include:
Competitive rates
Weekly payments
Annual performance-based increases
Paid time off
Paid holidays
Multiple available roles
Free training and upskilling
Ongoing support from managers and mentors
Clear schedules and guidelines
A supportive and active community
And more!