About Synapticure
Founded by patients and caregivers, Synapticure offers immediate access to expert neurologists, advanced treatments and clinical trials, and comprehensive care coordination and behavioral health support in all 50 states through a virtual care platform. By partnering with providers and health plans, including CMS’ new GUIDE dementia care model, Synapticure is committed to improving the lives of millions of people and families affected by neurodegenerative conditions such as Alzheimer’s, Parkinson’s, and ALS.

The Role
The Medical Assistant is responsible for obtaining medical records, completing paperwork, managing specialist referrals and prior authorizations, virtually greeting patients before their neurology appointments, and performing additional clinical and administrative tasks within the Medical Assistant scope.

Job Duties – What you’ll do
• Follow HIPAA standards while advocating for patients and families with clinical teams, billing and insurance representatives, and other care partners as needed.
• Ensure high-quality interactions with clients and partners while maintaining strict privacy and confidentiality.
• Adhere to standardized procedures, documentation practices, and quality assurance processes to support efficiency and effectiveness.
• Build and maintain strong relationships within the multidisciplinary Care Coordination team and the broader Synapticure organization to ensure a smooth patient experience.
• Work with internal teams to represent Synapticure appropriately to external audiences.
• Develop and maintain positive relationships with medical and community partners.
• Communicate confidently and accurately about the program and the organization both internally and externally.

Requirements – What we look for
• Active Medical Assistant certification
• At least 2 years of experience as a Medical Assistant

Preferred Qualifications
• Experience handling and reviewing medical records
• Experience in a startup or rapidly growing organization
• Experience coordinating and managing referrals
• Excellent communication skills
• Bilingual in English and Spanish

Our Values
As a remote-first company founded by a patient and caregiver, our values guide everything we do. Though our team is spread across the country, these principles unite us:

• A relentless focus on patients and caregivers. We strive to deliver an outstanding experience for every patient and always put their needs first.
• Honoring the spirit and humanity of those living with neurodegenerative diseases. Inspired by our founders and our own experiences, we approach our work with empathy, compassion, kindness, joy, and—above all—hope.
• Curiosity and a drive to understand. We listen to each other, our partners, our patients, and their caregivers. We communicate honestly, directly, and humbly, recognizing there is always more to learn.
• Embracing opportunity. Our mission motivates us, and we move forward with purpose and action.

This is a remote position, with work performed from your home. All necessary technology will be provided.

Salary and Benefits
This is a full-time, exempt position with a competitive salary and benefits package, including health insurance. Final compensation will depend on the candidate’s experience.