Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.

Spreetail is seeking a proactive Transportation Operations Specialist to serve as the primary liaison between our brand partners and global transportation network. You’ll manage container movements from ocean to dray delivery, ensuring on-time, cost-efficient performance. This role drives process consistency through SOPs, rapid exception resolution, and strong communication with carriers, dray providers, and warehouses. You’ll verify documentation, negotiate carrier rates, and partner cross-functionally to resolve delivery issues. Fluency in Mandarin and English and 3–5 years of international freight forwarding experience (Trans-Pacific preferred) are required. Your impact will be measured through On-Time Delivery, Carrier Performance, Exception Resolution, and Brand Satisfaction.

What experiences will help you in this role

• Serve as the primary transportation liaison for brand partners, coordinating ocean, port, and dray operations to ensure on-time, accurate delivery performance.
• Establish and maintain SOPs, escalation paths, and communication channels with origin partners and carriers to drive process consistency and accountability.
• Monitor and resolve container, booking, and delivery exceptions proactively to reduce cycle times and minimize accessorial costs.
• Manage carrier relationships — negotiating rates, tracking performance, and identifying opportunities to improve service levels and reduce costs.
• Collaborate cross-functionally with Account Management, Customer Service, and Warehouse Operations to resolve shipping issues and support continuous improvement across the transportation network.

How you will achieve success:

• Business-proficient in Mandarin and English, both written and verbal.
• 3–5 years of experience in international transportation or freight forwarding, with Trans-Pacific trade lane experience preferred.
• Strong ability to coordinate across carriers, dray providers, and warehouses to ensure smooth freight movement.
• Skilled in using EDI systems, carrier portals, and shipment visibility tools to manage and track logistics operations.
• Demonstrated bias for action, with a focus on execution, proactive communication, and problem-solving.

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

– 4th generation or higher, at least Intel i3 or equivalent processor;

– at least 4GB RAM;

– Windows 10 and above or MAC OSX operating system

– You are required to provide your own dual monitors

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.

Please be aware of scammers Spreetail will only contact you through Lever or the https://www.spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.