People.ai is an AI-driven foundational data platform that empowers customers to achieve go-to-market success and accelerate growth by giving sales, marketing, and revenue operations teams greater pipeline visibility, actionable insights, and a single source of truth for all sales activities. With trillions of sales interactions, millions of deals, and 69 patents focused on AI-powered business intelligence, People.ai helps major brands like Verizon, IBM Red Hat, Zoom, and Palo Alto Networks transform their revenue operations.

At People.ai, we believe people excel when they can focus on what truly matters. Our diverse, energetic team is dedicated to driving change, tackling complex problems, and welcoming non-traditional career paths. If you’re a strategic thinker passionate about customer success and revenue intelligence, we’d love to connect.

As a Customer Success Manager, you’ll serve as a trusted advisor to Sales, Marketing, and Operations leaders within our enterprise accounts, guiding them to get the most from their People.ai investment and achieve measurable outcomes. You’re passionate about revenue technology and supporting sales operations. You will oversee a portfolio worth more than $5M, ensuring strong retention, expansion, and customer advocacy.

Responsibilities
• Create and implement strategic success plans with defined business goals and ROI metrics
• Manage the full customer lifecycle, from onboarding through adoption, renewals, and growth
• Identify key adoption milestones and ensure smooth integration into customer workflows, using data-driven insights to align People.ai solutions with business priorities
• Work with Sales, Services, Product, and Marketing teams to drive cross-functional adoption
• Build and nurture new champions within major accounts to strengthen People.ai’s influence
• Collaborate with Sales and Revenue Operations to manage renewals and plan growth opportunities
• Work closely with Sales, Product, and Engineering to ensure consistent value delivery
• Advocate for customers by sharing product feedback and strategic insights to help shape the roadmap
• Support customer marketing initiatives by contributing case studies and references

Requirements
• 7–10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm
• Experience managing enterprise accounts with more than $5M ARR, high complexity, and multiple stakeholders
• Deep knowledge of Sales, Marketing, and Revenue Operations processes
• Strong background in customer engagement, renewals, and expansion planning
• Familiarity with Salesforce, AI-driven sales tools, and data analytics is a plus
• Willingness to travel up to 15% for customer meetings, EBRs, and key milestones
• Ability to act as a strategic advisor and analytical storyteller, turning data into compelling insights for executive audiences
• A consultative mindset with a strong understanding of sales, marketing, and revenue operations to align solutions with business needs
• Proven success managing multiple complex accounts, prioritizing effectively, and driving meaningful impact
• Ability to anticipate challenges, mitigate risks proactively, and adjust strategy when necessary

Why Join People.ai?
• Market leader in AI-driven revenue intelligence, partnering with Fortune 500 companies on advanced AI solutions
• High-impact role managing a strategic portfolio of enterprise clients and driving measurable business transformation
• Fast-paced, collaborative culture that values innovation and teamwork
• Significant learning and growth opportunities in sales, marketing, and revenue operations

If you’re passionate about customer success, AI-based insights, and helping enterprises accelerate revenue growth, we want to hear from you.

Headquartered in San Francisco, People.ai is supported by Y Combinator and leading Silicon Valley investors including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. People.ai ranks in the top 20 percent of Inc. 5000 companies, is consistently a leader in key categories on G2, and is featured on Forbes’ list of America’s Best Startup Employers. Learn more at www.people.ai.

Regular employees may qualify for bonuses or commission programs, equity, and benefits. Compensation may vary based on a variety of factors including skills, experience, certifications, and location.