Customer Support Manager at UpLead

UpLead is seeking a remote, work-from-home Customer Support Manager to join its fast-growing customer success team. This is a long-term opportunity with 100% remote work.

About the Role
We are looking for a Customer Support Manager who will be a core contributor to our organization’s growth. The ideal candidate is technically skilled, genuinely committed to customer success, and experienced in teaching and troubleshooting software. Prior experience in B2B software (SaaS) is a major plus.

The Customer Support Manager will be responsible for communicating with prospects and helping them learn more about the UpLead platform.

Responsibilities:
• Use your expertise to analyze, diagnose, troubleshoot, and resolve complex customer issues.
• Understand the UpLead product deeply to provide the highest-quality support.
• Manage customer relationships.
• Position UpLead as the right solution.
• Proactively escalate unresolved issues requiring deeper expertise to leadership and engineering.
• Go above and beyond to ensure our customers love us.

Requirements
• Excellent English communication skills (fluent or native).
• 3+ years of experience in customer support, customer success, sales, engineering, product management, or a related field. SaaS/software experience is a plus.
• Self-driven, entrepreneurial, motivated, passionate, and tech-savvy.
• Strong analytical, troubleshooting, and problem-solving skills.
• A desire to work closely with customers, including in challenging situations.
• Eager to learn quickly.
• Strong written and verbal communication skills, with the ability to explain ideas clearly and concisely.
• Looking for a long-term role.
• This is a long-term position, not a short-term placement.
• Must be available to work in the PST or EST time zone.

About the Company
UpLead is a top-rated sales intelligence tool used by fast-growing companies around the world. In just three years, UpLead has become the preferred choice for more than 3,000 companies looking to strengthen their go-to-market efforts. UpLead’s B2B prospecting platform is a simple, easy-to-use SaaS solution, known for best-in-class data quality, helping sales, marketing, and recruiting professionals grow faster.

Awards:
• #1 Rated Lead Intelligence Tool by G2
• #1 Rated Lead Intelligence Tool for Ease of Use by G2
• #1 Rated Lead Intelligence Tool for SMB by G2
• #1 Rated B2B Sales Prospecting Tool for Ease of Use by G2
• #1 Rated B2B Sales Prospecting Tool for SMB by G2

Learn more at: https://www.uplead.com