We’re looking to add a Representative to our Customer Service Live Chat Team. This person will provide excellent service by responding to customer inquiries via chat (LivePerson).

If you’re interested in this opportunity, please submit your application below by Monday, April 8.

Role Type: Full-Time, Non-Exempt

This is a remote position available in select states across the United States. We can currently hire only candidates located in: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin.

Schedule: Monday through Friday, 11:00 a.m. to 8:00 p.m. EST / 8:00 a.m. to 5:00 p.m. PST

Responsibilities:
– Respond to customer service and product support questions through the LivePerson platform
– Handle a minimum of 3 chats and a maximum of 4 chats at the same time
– Work efficiently to keep wait times for pending customers to a minimum
– Stay current on trainings and departmental functions
– Perform other duties as requested by the Live Chat Team Lead

Requirements:
– Excellent written and verbal communication skills
– Strong follow-through and multitasking abilities
– Ability to work independently and as part of a team
– Strong knowledge of SH products, replacement parts, and brands

Preferred Background and Experience:
– SupplyHouse Customer Service experience, including formal phone training
– A foundational understanding of SupplyHouse Customer Service policies, processes, and resources